Category Archives: Graveside Stories

The Persistence of Dreams

By Jan Chaffin March 30, 2024

I just watched a sweet interview with two of my favorite authors Louise Erdrich and Tommy Orange where he describes being a child and lucidly dreaming of flying. They tallied the audience-“who believes dreams are important?” Had I been there, I would have raised my hand.

Dreams are forms of time travel and problem-solving, ways to move vast distances in an instant or be stuck eternally in one spot. Studies indicate birds and even we problem-solve about flying and foraging and other tasks while dreaming. Dreams are the truth’s doppelgänger as Naomi Klein (not Wolf) mentioned.

Many of my dreams seem to persist throughout my life. I don’t know if that impression is a quality of the dreaming or the waking world or perhaps both. I’m aware of the waking world in my dreams and a repeated theme (I think) is of trying to wake up, thinking I’ve woken up just to realize I’m in another layer of dreaming instead, sometimes nested layers, fooled again and again.

As many times as I try to wake up and can’t, there are those times I very much don’t want the dream to end. The nightmares of falling endlessly are deeply disturbing and cause panic but are followed by relief upon waking. However waking from a sex, love, longing or lust dream when ultimate satisfaction is just moments away is heartbreakingly disappointing as if life were dreams’ consolation prize.

Is this common, a shared experience? Do we all dream the same?

Some recurrent themes in my dreams:

As a child, I always wanted a pair of Chuck Taylor hightops-white with red and blue rubber piping around the soles. That wish persisted in my dreams also. I never got a pair. Always so close but I’d either wake up or they’d be taken.

As a child, I also had repeated nightmares about a doppelgänger Mom-one was kind and good and one was evil and conniving. I’d think I’d identified them properly only to be fooled. Again and again.

I’d have recurring nightmares about being stuck in one place while giant appliance noises at night threaten to overrun me.

I have recurring nightmares of being attacked from the sky by battalions of enemy aircraft. I have to hide under something and hope no one finds me. After 9/11, these increased.

In some dreams I am able to fly, anywhere from seconds to minutes, from inches to many feet above ground. It is glorious. Tommy Orange described the dream flight muscle as somewhere between heart and belly. I think that’s how I feel also. I have to will the flight, more or less successfully, and as he says, for many reasons-to escape danger or simply elevate above vulgarity.

Do others dream of flying? I think many of us dream of falling in fact I once read if you don’t wake up you die, but how that can be proven is a bit of a mystery-with brain probes maybe? The closest I come to flying in real life is running. Maybe a few feet of air travel for every mile I run?

I often dream a very old pet from childhood who has been dead for many years is still alive and neglected in our childhood home that I’m visiting. I see the pet and am overcome with nostalgia, sadness at the imminence of their second death, and concern for how to care for them- find them food, comfort…

I have two cars in many dreams. I get to choose which one to drive. In waking life, I’ve come close, but so far, for one reason or another,  that pleasure still escapes me.

I dreamed God scolded me from the TV set during Andy Griffin telling me to be kinder to my Parents. He then pinched me. (OK that one hasn’t persisted!)

I am sometimes forced to climb horrifically scary routes to get to ordinary places. They start out fine, then become nearly impossible with no escape. I have varying degrees of courage and skill but somehow always succeed, swearing to avoid this climb next time. Sort of like Sisyphus without the rock.

I am playing in a desert paradise, climbing grippy rock walls like at Joshua Tree, calm and content knowing I’ve arrived home. In subsequent dreams, I am looking for this place. It is right around the bend but I never find it. I want to see what’s around the bend.

Thank You Barbie, Bright Lights and Other Random Thoughts

When I started playing with Barbie, women couldn’t get credit cards but Barbie had  her own Dream House. I never forgot that. She inspired me to dream of  my own house. Greta Gerwig reminded me of that feeling of imagining yourself being endlessly re-invented through child’s play.


Doesn’t it seem absurd that there’s this giant orb in the sky so bright we’ll go blind if we look at it?! Somewhat ill-suited aren’t we, if we can’t look at the sky?


I have an irrepressible desire to express myself.


Clearly, people prefer the thrill of clandestine romantic encounters over those which are condoned, ones that risk if not ensure exposure.

Runaway

I ran away once. Gathered a bandana like a hobo, with a few supplies, and my map of the United States with my Einstein stamp over Los Angeles; I was going to Hollywood. I was eleven. It was dark and Mom and Dad were asleep. I recall opening the front door, leaving and locking it after me to keep them safe.

I was terrified and excited. I’d never walked alone at night in my home town of Charlottesville Virginia. I headed towards Rugby Rd where a friend lived. A man in a car slowed beside me and asked if I wanted a ride. I said no thanks and kept walking. He drove away. I dove behind the bushes and hid in fear. Then I turned around and headed back home. Somehow the door was unlocked! We never discussed that night.

I guess, in truth, I ran away twice. The second time I stayed.

Lara

My funny, tough, sweet and salty friend left us. We met working appliance sales at Sears on the brink of its demise. She was a phenomenal salesperson – knew  every thing about each appliance. She had been there 30 years and was younger than me! Loyal customers would only ever buy from her.

I totally sucked at appliance sales. She’d get frustrated with my questions and ineptitude. That’s why I was surprised when she started taking a liking to me.

The group dynamics were hilarious; we were a bunch of misfits clawing over top of each other to make a commission.  Except Lara. She didn’t have to claw. She was the queen. Over the two years that I worked there, we shared many laughs together. She taught me the amazing joy of dipping avocados in soy sauce.  We danced to the piped-in techno pop music overhead. I actually looked forward to my otherwise bleak, profitless shifts because of her.

In order to make a living, you had to make commissions which meant you had to make a certain number of sales. You got minimum wage otherwise. And most of us weren’t making many sales due to online shopping. Except Lara. She was always selling.

Folks would take hours of our time only to end up ordering online right in front of us, saving at most a few dollars. They’d then come to us for help when something went wrong with the order or product and we’d have to say sorry, we can’t help you. So, it almost made sense why we were a pack of cutthroats. Except for Lara.

Sears finally shut its doors at the 41st St mall in Santa Cruz and I figured I’d never see Lara again but again she surprised me and said “You’re my friend for life!” We stayed in touch mostly by phone and text. She didn’t have much experience with texting so when she finally discovered it, she was excited to send me pix and emoticons.

Lara landed a fantastic sales job at a boutique appliance shop in town while I struggled with part time jobs at local state parks. Then, her Mom passed away unexpectedly and she was devastated; they were very close. She cried when I took her a care package to her job. I never knew much about her life but I knew she was very loyal to her friends and had lost many of them. Her closest friend died right after her Mom and she was grief-stricken.

We met for lunch and stayed in touch after that but I began declining offers to socialize with “the old gang” from Sears because it was only her I liked and our lives were drifting apart. Soon, we were only exchanging the holiday and occasional  texts, cards and calls. But our affections remained real. I loved her.

Time went by until January 2022, she called me on New Years Day and said she almost died from stomach issues but was getting better and was back at work. We texted after that and she seemed good. More time went by. I didn’t check on her. She called and I was asleep so I texted her and only got a blank bubble as a response.

Still, I didn’t think much about it figuring she just spaced the response. I sent a Christmas card in 2023 and didn’t get one back. Finally, I started registering something was wrong. I sent a card asking if she was OK, telling her I was too chicken to call but I would soon.

Last week her boyfriend Rob wrote me a letter. At first I didn’t even know who it was from. Then I saw the horrifying sentence. We lost our beloved Lara on October 12, 2023. Apparently she suffered for over a year and a half. He included his land line. I called and he explained her decline. Stomach and legs. Legs quit holding her up after 30 years on the concrete sales floors of Sears. He also said she wasn’t the same after her Mom and dear friend died. He said she loved me very much and described her as “Hard but good.” That was Lara.

It’s hard to realize you weren’t there for someone. It’s hard to accept it’s too late. I’m sorry she suffered and I’m sorry I didn’t help. She was an awesome person. Goodbye and Godspeed, my sweet and salty friend Lara.

BIG Love

By Jan Chaffin April 6, 2021 Año Nuevo State Park Pescadero, CA

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

One of the things I love most about elephant seals is their general indifference towards humans. They might look up at us if we get too close but they tend to settle back into their business as soon as we move away. Their lack of flight response was one of the reasons they were so successfully hunted for their oil-fortune-rendering fat. And maybe it is one of the reasons they have so successfully recovered from near extinction. They stay out of our way by choosing generally remote breeding spots on land and spending the rest of each year swimming thousands of miles to deep dark diving spots way out in the ocean.

But when they come to land and you get to witness their heft and stature, it’s a sight you don’t forget, especially on Valentine’s Day.

This past February, as a Friends of Santa Cruz State Parks Service Aide, I had the rare opportunity to watch a young male and female elephant seal mate for what might have been the first time for each of them. They were not within the preserve. Instead, the young bull had been hauling out for weeks to the south, on the public Cove Beach. In fact, he’d taken to completely blocking the stairs for most of every day so visitors had to be re-routed back to the far end of the beach for access. Since the presence of young bulls on Cove Beach was not uncommon this time of year, staff would frequently radio seal movement so we could adjust signs and access accordingly. But the presence of a female elephant seal was newsworthy.

Anecdotally, February 14th is the most romantic day of the year for elephant seals as well as humans. That morning a volunteer docent naturalist and I were explaining to surfers why they had to trudge a mile out of their way to get to their waves, when a young female elephant seal swam out of the water and gallumped up next to the cozy young bull blocking the stairs. There’s no easy way to describe how elephant seals move on sandy beaches. They do not use their hind flippers on land, but instead, sort of hoist themselves forward on their bellies, heads and chests lifted, using only their front flippers to propel them. It’s nearly impossible not to laugh when you watch them ambulate. The young bull looked around, suddenly interested. Who is this? She settled in next to him.

“What’s going on?” Asked the surfers. The docent began narrating what was unfolding right in front of us. The young male could be identified by his significantly larger size than the female and the presence of a rather large and bulbous proboscis (snout). Soon, we discovered another way he could be identified… 

The young bull looked left and right up and down the beach, perhaps looking for challenging bulls. Then, as if suddenly realizing his once in a lifetime opportunity, he began to nuzzle beside the young cow. She did not pull away. She lay patiently letting him attempt to mount her from the rear, spooning her and misaiming his suddenly revealed sizeable seal-hood. Each of us was mesmerized by this display; we felt a combination of fascination, vouyerism and, well… admiration.

When the young bull finally succeeded in connecting, he gently rocked her to and fro for well over fifteen minutes. When it  was all over, she did not seem displeased. The two seals separated and again the bull looked up and down the beach.

Suddenly, from the near breakers, another young bull approached and hauled out, speedily gallumping towards the female. The young stud quickly mounted a defense and vocalized mightily at the attacking seal “Go away skinny bastard!” The attacking bull ignored all warnings and responded “No way, Jackass, watch how it’s really done!”

The young stud launched an offensive and rushed to the ocean’s edge to intercept the young Lothario. The two titans clashed in the water, slapping gigantic canines into each other’s chest guards, ripping fur and flesh. The battle lasted until one of them noticed the young female had surreptitiously exited the beach and swam away.

At that point, both bulls were exhausted so they hauled out for a well-deserved rest, once again blocking the bottom of the stairs.

Humbled and amazed by what I’d just witnessed, I realized we humans could learn a few things from these grand mammals who are closer to us than we know. We thanked the interpreter for the lowdown. Blushing and smiling, each of us went our separate ways.  And the surfers were happy to walk that extra mile. 

Grandma’s Arms

By Jan Chaffin March 9, 2021

My Mom died eight years ago yesterday and since then I’ve attempted to unpack the 50 plus boxes of mementos and heirlooms. Among them is a photograph of my Mom’s Mom taken by my cousin Loy. I decided to hang it above the pantry of my 1890’s house. It seemed like the right place for a photo of her holding a recently canned jar of white potatoes. She is standing in her own canning pantry lined with shelves of nutritious future meals in neatly ordered rows of glass jars. 

She is neither proud nor shy. She is capable, appreciative, kind and has the strongest arms I’ve ever seen! She is smiling and filled with grace. Her hair is drawn back into a functional bun and she is wearing oval wire rim bifocals. Her short-sleeved flowered smock has been lovingly hand-washed and well-worn. The sunlight from my kitchen window is fading her photograph and I’ve debated moving it. But it’s already getting too light and I have a more preserved scan on a thumb drive somewhere.

Her strong arms held eight healthy babies and raised them mostly on her own. Before her husband John passed away, she hitched a wagon to her horse every Friday and rode twenty miles from Arrowhead Mountain to fetch him from his job constructing some of UVa in Charlottesville. Every Sunday, she made the same trip to return him to his dorm. In between, she planted, harvested, canned and prepared food for her entire family.

I visited the Hurtt homestead with my cousin Betty after my Mom died. The property is no longer in our family, but we were able to wander around and peer into the separate stone, mortar and wood-crafted “cold” kitchen for canning as well as the main and outhouses. From photos and stories, I could imagine the entire family crawling into chilly beds with heated rocks and chamber pots.

My Mom adored her Mom. When the children had to split up after Grandpapa died, Mom went with Grandma to live in town. My Mom’s grace and beauty were admired by my Father, who lived next door. He immediately declared he was going to marry her someday. And so he did, before he went off to land on Omaha Beach during the WWII Normandy Invasion.

So much fades away. Family, friends, youth. Even though the photograph is fading, I smile whenever I glance up at her, because her arms give me strength. I am her daughter’s daughter and I too have strong arms.

Blue Potato Bush

By Jan Chaffin March 6, 2021

I buried my cat where he last spent time-beside my house, under a blue potato bush facing the ocean.

As with the deaths of all my pets, I agonized over his. Mostly because COVID and my cowardice conspired to cause him unnecessary suffering and even more because I wasn’t ready for him to go.

Nonetheless, for the past four months (I keep track of the days since burial-so far one hundred twenty) I’ve found immense comfort in tending to and sitting by his grave.

I placed a marble tile on top, a bronze angel on the window trim and a vase of purple roses by his flagstone headstone which I continue to replace as needed. A friend added an exquisite Day of the Dead cat effigy.

I sweep the flagstone path and trim branches of the pineapple guava tree. It has naturally grown into the shape of a little grotto where I’ve placed a plastic chair to stealthily sit and meditate (and drink beer).

I visit every day. My cat died November 6, 2020 and at first his grave was all dirt. Now it is early March 2021 and bright yellow buttercups and tall spring grass have grown all around. I imagine his remains somehow nourishing the soil. He  is in these bright blades of grass and tall yellow flowers…

Could it have been another way? Because it happened, was it supposed to happen? I’ll never know. He stopped eating. I called the new vet, emailed frantically three times, They emailed me back that the doctor has received my email and will respond when he has time. EIGHT days later, he calls. It is the day after I buried my cat.

Apparently a lot of people acquired pets during the COVID shelter in place. I felt so scared and confused. The vet had thought he was in fairly good shape just a month ago (“he purrs a lot”) and put him on all sorts of meds. Sigh. He was probably in much more pain than I knew. Way too late, the vet agreed he must have indeed had underlying cancer or another issue after all just as the first vet suspected ten months earlier.

I couldn’t imagine going through those lonely fearful months during lockdown and the fires without him. Maybe that’s what pets do. Hang around for their humans.

Maybe if I hadn’t spent the last ten months frantically trying to feed him after his cancer diagnosis. Maybe if I had kept him on the meds even after he started failing again the last time. Maybe he was asking me to take him to the vet when he seemed to rally and greet me at my car and even get in the back door.

Maybe I should have taken him to the dreaded ER when the vet went awol. Maybe the last day when he growled morning and night at my forced syringe feedings, maybe that was the time to throw in the towel.

Maybe I should have been OK with being forced to leave him unexpectedly for eight hours when the vet said it would just be an hour. Maybe the vet shouldn’t have agreed to take us on with so many new patients already. When he couldn’t call back for EIGHT days during my cat’s worst crisis. Maybe it was the worst time in modern history to be sick.

Maybe it was his time.

If I sit quietly near his grave, sometimes stretched right out in front of it in the glorious full sun, I see him sitting looking at me and the passersby with his big beautiful almond eyes. I feel his nose nuzzle my leg. I reach down and pet his furry neck with the fatty tumor on the right side. I palm his reactive back and stroke his tail with the single lump near its end. I see his unevenly white-pawed feet and gaze upon his magnificent splendor. A great cat. And sometimes he is right there with me. And always he is right there with me.

If I sit quietly under the canopies of the pineapple guava tree and the blue potato bushes, loud little flurries of birds perch on the branches above. They nibble, look at me, at everything, seeing millions more colors and details than I can, then spring aloft to another branch, another tree.  They make the most amazing sounds, the swoosh of branches as they spring back, the whirl of the flapping air as their wings stir up tiny tornados. Bees, ants, butterflies, squirrels… So much life at his gravesite. The irony is not lost on me. So much to mourn. So much to celebrate as I sit with him under the blue potato bush.

RIP Jeweled Prince Duke Giuliano Kuleano

Seals Heal

By Jan Chaffin December 27, 2020

It’s the day after Christmas 2020 at Waddell Beach near Ano Nuevo Elephant Seal Preserve. There’s a warm breeze and the sun is reflecting off the green tips of the huge waves. Vehicles full of families are pulling in and out of the parking lot constantly. Folks are stretching their legs and feasting their eyes on the beautiful Central California coast.

No one seems to notice the almost 5,000 pound Elephant Seal planted by the main entrance to the beach. A few families nearly trip over him until I call out “please watch out for the bull!”. I’m a State Park Service Aide and this is what I get to do.

Once I start pointing him out, folks become fascinated. He periodically lifts his massive head and chest up, tosses aside his humongous proboscis (snout) tilts his face to the sky, opens his mouth and bellows like a hells angel in a drain pipe. His deeply resonant short staccato burps are his calling card to other seals: “I’m Roger Rogue; here I am!” Families are delighted. When he settles back into the sand for periods of inactivity, folks ask: “Is he dead?!”

One young gentleman approaches me, clearly distraught. “I can’t believe the trash on this beach!” I try de-escalating with “Yes, it’s quite popular, we do the best we can.” He corrects: “Oh no, not you, I think you do great work. I’m a fisherman from Wisconsin and believe it’s within our power to stop pollution.” I cringe at how far he has travelled during a pandemic holiday lockdown, but it’s been a hard year for everyone, so I thank him and say: “Well, right now, my work is guarding this big guy” and point to “Roger” who, as if on cue, bellows boisterously for the gathering crowd.

The young fisherman turns and sees his first elephant seal. He is overcome and shouts with joy: “You go big guy, you get back in that ocean and swim, I LOVE you!”. Tears of joy stream down his (and my) face as he looks at me. “Don’t see those in Wisconsin, huh?” He nods no and smiles in gratitude.

Many wonderful opportunities to talk about the seal follow, and everyone is uplifted after spending time with the majestic mammal. But none are more transformed than the young fisherman so far from home the day after Christmas. This much I know: Seals Heal!

Edible Twin(s)

by Jan Chaffin December 3, 2020

I have an insatiable appetite… for attention. An uncontrollable urge to interrupt consumes every conversation. I was born an only child but I don’t think that’s the whole story. I’m pretty sure I ate my own twin.

Apparently it’s not that uncommon. There’s even a name for it: “Vanishing Twin Syndrome”.  “A twin disappears in the uterus during pregnancy… the fetal tissue is absorbed by the other twin… or the mother.” It’s also called “Twin Resorption”. And it seems “high resorption rates suggest intense fetal competition…”

I started down a fascinating rabbit hole of related topics, including: 

– Pregnant babies

– Twins with different fathers

– Stone babies

– Men who give birth

– Women who get pregnant while pregnant.

– Self-fertilizing women

There are, sadly, even parchment flattened twins called: Fetus papyraceus

When I was about 13, I remember Mom casually mentioning the doctor heard two heartbeats while she was pregnant. So I guess that meant she was expecting twins…? But that was the end of it. No further explanation. I’m sure I asked what happened, I just don’t remember her answer. All I remember is my Mom telling me how hard she and Dad tried for sixteen years to have me.

So much of what shapes us happens so early. So much of what I accepted as a child makes little sense to me now. Some things I’ll never know.

But it makes as much sense as any other explanation of why I need to be wanted so much. Literally, self-absorbed behavior. My twin and I fetally competed for resources in a life and death battle. I won. But something inside me needs to be acknowledged so fiercely that it overwhelms the rational socialized parts of my personality. Some vestigial lost aspect still pleads to be fed, to be heard, to be loved… to BE at all.

Plato spoke of the missing half and how love is the name for our pursuit of wholeness.

I wonder, with such an emotional ghost dance, is it too late to re-write my own creation story? Could I love all of me(s)?!

Modern Death

 Short fiction by Jan Chaffin

November 20, 2020

“The pandemic has reached another gruesome milestone today with over five hundred thousand new cases in the U.S and over twenty thousand new deaths… And now for your morning recap: unseasonably warm weather continues, wildfires burn out of control, curfews are still mandatory and Holidays have all been cancelled until further notice. This is Veronica Salas wishing you a very happy Friday!” 

I flick off the tv, grab a mask and head outside to see if I can breathe the hot ashtray air.  Two more yellow balls of flame sputter from either side of a nearby utility pole. They fall to the ground in hissing arcs like broken fireworks. Yesterday, Customer Service explained “that’s normal for cool, foggy days”. 

A buzzing white drone nearly clips my roof as it prepares to deploy next week’s rations. Known to miss targets, I duck back inside until I hear the reassuring thud of a delivery only barely off its mark. I dash back out and grab my food before it’s stolen. Long gone are the days of standing in grocery lines, shopping at stores, eating at restaurants.

At some point, everyone had given up hope of things returning to normal. Flinching less at every blow, we almost enjoyed turning the other cheek. I grab my keys and dead bolt the door. I’ll need gas to drive into the smokey forest I’m paid to watch burn.

Just in time, I close the car door before the water tankers let loose for an emergency pour over. Wouldn’t want a dowsing or worse.

It has been weeks since I’ve seen another person up close, yet out of habit, I still check my face in the car mirror before departing.  I usually only see dying birds and bugs at work.

I don’t even know who is still alive unless they text. We don’t text each other much because not too much happens. We stopped chatting and zooming our sad sameness.  Without hope, nothing changes, Without change, there is no hope. Which comes first? Who cares. Not even sure why I’m writing this.

My work week is Wednesday through Sunday. I count down the days until Monday then the hours until Wednesday and start all over. I don’t care that I don’t care. There are no plans to make or people to see, no dogs to walk or cats to try and feed.

There never was a vaccine that worked so we all take daily mood levelers to calm our anxiety. The drug ads cleverly remind us : ”Where there’s caring, there’s despairing”. 

Can’t remember the last time I cared. Oh yeah. It was the day my cat died. There were still a few Vets and Doctors and we still thought there was hope. I tried skipping a dose to see how I felt. Cried all day while digging his grave. Won’t do that again.

We all eat, sleep, dose, work, suffer and die alone now. That’s just the way things are.  I start my car and drive away.

The List

by Jan Chaffin November 12, 2019

Urged by a friend, I read a book of true stories by Israeli author Etgar Keret called the Seven Good Years. It was unavailable as an e-book but I was able to secure a hard copy from my local library.

It had been many years since I’d visited the library. In Library Book, Susan Orlean beautifully describes the childhood wonderment associated with a parent  bringing us to the library, letting us pick any books we wanted and the joy of getting to do this every two weeks.

Now, I remembered some of the reasons I was so averse to handling library books (or sleeping in hotel sheets). Crusty tan specks of stubborn food items were randomly stuck to some of the pages. I confirmed they didn’t originate from my own almond butter sandwich and that I hadn’t inadvertently contributed to the smorgasbord.

About halfway through the book, I discovered a white index card, the classic kind you never see any more- one side lined, the other blank. On the blank side were items in black ink listed longways down the page- a To Do list.

With a certain voyeuristic enjoyment, I read the list and tried to imagine who had written it. In the old days, when there seemed to be more trust, or we were more naive, I could have flipped the book to it’s inside rear cover and seen the signatures of the readers before me, listed in order of  due dates on a two-sided library card inside a  glued-on paper pocket.

The list seemed concerned with food and its procurement, storage and preparation. Similar in some ways to my own lists, explicitly yet needlessly reminding me to read, write, rest… and there was that last dash waiting for a task to be assigned. 

Who else had wanted to read true stories by the son of Holocaust survivors? A young housewife? A lonely heart? A professional chef? What was the big event on Thursday that required Wed eve prep? Did it go well? Were the souvenir food specs theirs?

I enjoyed the book of stories about Israeli life. It was from a perspective I knew little about and was emotionally rich with structural economy. Daily life consisted of dropping to the ground at a moment’s warning to duck terrorist bombs, and remembering to stay put after the first round in case there were more. I found it telling that the author’s most significant breakdown occurred in the U.S. not Israel, just after 9/11. His one wish that day, like mine, was to return home. I hadn’t realized how that day had lifted an illusory veil of safety for not only me and most Americans, but the rest of the world also.

I started mulling the commonalities between our cultures- family, honor, camaraderie, a history of prejudice and the dissimilarities- constant threats of military and terrorist attacks, a feeling of dispossessment. The threads that blend us together are those of communitas, a need to connect, a wish to belong.

I kept returning to that list on the index card and my curiosity; could be it concern? The same interest that led me to the library to read this particular book? The same hope I have that the author Etgar and his wife and son will be safe from more bomb attacks?

Here’s to Etgar Keret, the anonymous list writer and the public library. Thank you for this shared solitary experience among a collective of readers who, despite our differences, are all curious and concerned.

Death of the Salesmen

By Jan Chaffin November 27, 2018

SEARS in Capitola closed its doors for the final time this past Sunday. There were no whoops or cheers or pats on the back. Just the last shoppers exiting a barren store through a single unlocked door after waiting in endless lines to buy cheap stuff cheaper one more time.

No media reps covered the event. No announcements acknowledged the 125 years of service and no one offered to host an after party. Everyone clocked out one final time and walked through the employee entrance into the empty parking lot. Some would be returning for several more days of store shutdown and cleanup. They would be meeting with EDD to sign up and they were given severances. But most of the career consultative sales people didn’t have new jobs lined up.

Where will these talented professionals find similar work? Do jobs like theirs even exist any more? Where do customers go to consult with an expert about the best appliance to buy? Odds are  a Google search (which takes its commission in terms of user data) substitutes for a conversation with a human being.

Soft shopping will likely replace hard shopping. Even now, most people just do recon in stores- try on the shoes, open the oven door, bounce on mattresses then, often while standing in front of the commissioned salesperson, proceed to order online, saving perhaps as little as five dollars. This is of course after asking every conceivable question and taking an hour of valuable time.

And if their online order goes afoul, they return to request customer assistance.

Brick and mortar stores often cannot compete with their own online presence in terms of prices and promotions. And once a house brand becomes available elsewhere, there is little incentive to buy in-store from real salespeople.

But it’s a raw deal. The commissioned salesperson is highly motivated to help you find a good product as well as deeply knowledgeable of comparative features and benefits. This person can assure your order includes all needed parts and will customize your delivery to suit your location and scheduling needs. He or she can follow up on any issues after the fact and remember what size refrigerator you need for your rental units or talk the manager into a better deal.

The customer might accomplish all that online but eventually will probably still have to contact a human for service.

So that’s what the consumer world sacrifices for progress: a little more humanity and a generation of amazing salespeople.

Pimpin’ the ‘Hood – When Community Becomes Commodity

Jan Chaffin June 11, 2018

Who Are These People?

I live on the West side of Santa Cruz. Some say ‘West side is the Best side’. In many ways, I agree. Despite the density of population and closeness of quarters, there has always been a core community here that would rally when bad things happened to one of our own; we were a neighborhood.

Of course, neighbors came and went over the months and years but I grew to know most of them and felt lucky to be surrounded by diverse, caring people who happened to also not leave a large footprint in our little urban world. We waved to each other in our yards and on our streets.

Some neighbors would only come on weekends and holidays; this was their second home at the beach. One family had several grown children and the husband held a high-level tech job in Silicon Valley. I watched their kids get married, their grand parents and pets pass away… They showered me with candy on every occasion and all they asked was for me to take out their garbage. I happily obliged since they were in many ways ideal neighbors and put up with my overwhelming myrtle bushes in their gutters. Their entire house had been rebuilt by a previous owner in violation of the tiny property’s set back rules. Regardless, my myrtles were out of control…

Other neighbors became good friends and I even adopted one neighbor’s cat when he started hanging out here instead of her house. She recently married and had a baby. The cat seemed to have issues with babies since this was the second time he jumped ship when one was born. She agreed he should live with me. I know she must be sad; I would be sad if he left me.

When a twenty-two year old who’d been drinking at the church rave(?!) totaled my parked car and almost hit the market owner, folks all came running and showed their support. A few of us even worked for the market owner’s wife when he suddenly died, leaving her to run a 90-hour a week business by herself. The neighborhood pitched in and donated to the family and they hosted a BBQ for us.

We have always, despite gangs, disreputable minister-landlords and destructive drunk drivers, banded together as a community.

It was the same where I came from. We were the first family on the block and I played in the woods until developers started building houses all around us. Houses were affordable and people often stayed for life. We became close to all of our neighbors; I remember the names and back-stories of every family on the street.

I’ve lived here since 1999. It is now 2018. A lot has changed. I’m not sure when I started noticing that the people who were staying a few days at the house next door didn’t look familiar at all. At first I thought it was just my neighbors being generous, loaning their second home to friends and family who wanted to hang out at the beach for a weekend.

The former cat owners would leave for days even weeks on end and a friend would show up to check on the house which would usually lie dormant. At some point, over the past four years, I noticed that folks would visit when they weren’t there.

First Uber came along. Then Lyft. And then came Air B‘n’B. Suddenly people’s real property could be leveraged for real cash. Suddenly people were trusting complete strangers within their most intimate confines, for a profit, for a deal, through a convenient, seemingly transparent middleman. The idea was that, like facebook, it’s Pavlovian policy would be regulated by social media. If you misbehave, you will be shunned. If you behave, you will be rewarded.

Last winter, three cars full of teenagers loudly converged and surrounded my house trying to find parking. They all pulled out backpacks and headed…. next door. I stood on my tiny front porch in dismay.

This spring, as I was quietly sitting on my front porch, I watched seven people and a bull dog emerge from next door and loudly assemble themselves in their matching monster trucks for a day at the beach. My cat recoiled in terror. I was beyond dismayed.

Sunday at 8:30am, I awoke to the loud squeals of a renta-family staying at the former cat-owner’s house.  Although she had told me months ago of their plans to selectively rent their house, some of their tenants were noisy large groups with lots of cars.

Several months ago, the church that has been at the center of the circle since it became a circle (was the reason it became a circle) was surreptitiously sold to a high-density housing developer. (Not saying the church-owner was an angel; he rented the church to the highest bidders, literally at the expense of the community’s safety and quality of life.)

I guess it’s a sure sign of becoming a living relic when you start railing against the inevitable tides of change. I understand I live in a town that is full of people who want to live here because it is very literally close to paradise. Property is gold. Roll tides roll. People are turning their homes into vacation rentals and gentrified flop houses just to pay the bills.

But at what cost? Where is the accountability? When did R-1 zoning change from single family residential to anyone who pays can stay for any length of time? Shouldn’t there be requirements for renters to stay minimum terms? Isn’t the house a hotel otherwise, subject to hospitality tax? Even so, in what way does that tax benefit the neighbors who just want their neighborhoods back? Should we retaliate with the same social media tactics that permit these practices by shaming or praising our renting neighbors on neighborhood forums? Where goes our peace of mind?

About a year ago, the neighbors next door stopped leaving sweets on my porch. Sometime after I realized they were (often carelessly) renting their house out, I stopped taking care of their garbage. Now we barely speak, much less exchange cards with holiday news… Maybe I’m wrong, but it seems a big part of paradise is how we share it.

 

 

 

Ohana*

An Observation By Jan Chaffin

November 15, 2017

Yesterday I witnessed a miracle. There were no flashing lights or heavenly choirs, just everyday people doing everyday things, living their lives. Let me explain:

I was waiting at the pharmacy window for a Tetanus booster I didn’t want. I’d run down to the drug store, determined to at least get some exercise out of this intrusion. Luckily, I’d arrived just ahead of the lunchtime rush. People began lining up behind me as another register opened on my left.

No one was making me get the shot, but it was overdue and I needed it to continue volunteering. I didn’t want this toxin in my bloodstream for the next ten years. I was irked at having to pay over $50 and generally annoyed at the prospect of taking time from my day to buy a sore left arm.

The line was growing longer as the gentleman on my left lingered at the register. He was about my age or maybe younger, large yet huddled over as if bracing against some unseen elements. He appeared disheveled and confused. He said he barely remembered his name and was having difficulty coming up with correct change and had forgotten to buy milk. He asked the cashier if he could go get it and she told him there was a line; she couldn’t wait for him. He repeatedly mentioned he was very confused and sick.

I couldn’t help myself. I looked over and noticed he held a piece of notebook paper with cursive large letters listing items to purchase such as paper towels, trash bags… He didn’t have any of those items either. Should I run and get them for him? I quickly dismissed the thought.

Initially, the cashier seemed a bit impatient. The line of customers was bristling with the first hints of annoyance. Being a cashier, I felt more empathy for her than for the customers. She had a worn, resigned look. Her arm bore the tattooed name of someone in large letters, less a show of strength than an entreaty.

As the customer stood paralyzed by confusion, she began calmly suggesting ways for him to find some ID or credit card or payment for his medicine. Slowly he counted out his cash and he was 40 cents short. The cashier quickly rummaged through coin bowls and found 20 cents while the line of customers all watched without offering assistance. I had run downtown with only a credit card in my pocket. No cash, no change.

Then the cashier did something surprising. She told the customer to wait a minute and she left the Pharmacy, running down the hall. She returned shortly with a credit card. Wow, I thought, she’s going to put the difference on her own card. Instead, she rang up the entire amount and returned his money to him and explained he could use it for the items he still needed to purchase.

He trembled with relief and thanked her. “What is your name?” he asked. “Meagan”, she said. It was the name on her arm. “I am so grateful to you. You are a nice person. Meagan, I’ll never forget you.” His demeanor transformed; he stood taller and smiled. He remembered her name. “It’s what we do for each other”, she said with a shrug. She continued helping the next customer as I turned away, momentarily overcome.

* Hawaiian for extended family – no one left behind. Communitas.

My State Park Summer PT 10

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Nineteen

I want to add a few updates since the last post.

The wood damage to my house is beginning to be repaired with a little help from my friends.

The Nazis returned for another flash mob appearance in Charlottesville.

Fires are raging throughout northern California incinerating entire towns, reminding us of our fragile nature. As I write this, some of our own Park Rangers are fighting those fires.

I’m among those being honored this week for our volunteer efforts at the Monterey Bay Aquarium. The honor has been all mine!

The neighbor who owns the cat and I sat down for the talk. It was decided I should install and leave unlocked a cat door. I now have a cat door and the cat comes and goes but so far always comes back to me!

Despite macing (accident) a senior aide and selling a forbidden site to a Girl Scout Troop leader who was trying to pull a fast one, I am surviving the season. And now begins the nostalgia of my last days at Henry Cowell. I mentioned earlier that the park is bigger than any one influence. This summer really hasn’t been about me. I am humbled in the presence of that which is greater. As have I, may those who follow me appreciate the resources they are serving, sharing and protecting.

Jan Chaffin Park Service Aid

Ridge View at Henry Cowell

My State Park Summer PT 9

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Eighteen – Finale

My State Park Summer is technically over but I’m scheduled to work until the campground closes at the end of October. After that, it doesn’t look like I’ll be needed at Cowell, but possibly at Ano Nuevo; with pupping Elephant Seals, it gets busy in the winter. It’s further away but seems like a fun place to spend the day.

In November, I plan to return to working three days a week selling appliances at Sears and have even asked to go full time. I will be at the mercy of an unknown retail schedule each week with shifts anywhere from 9am to 9pm. If there is a day or two of Parks work available per week, I will consider it but I can potentially earn a better living at Sears (assuming I sell enough appliances).

I guess I’ll survive the season at Henry Cowell but “you’re never out of the woods…” as I keep learning in various humbling, hard ways. It has been a demanding job running the kiosk on my own at the mercy of all sorts of campsite misadventures. My patience has been tried and sometimes I failed to deliver splendid customer service. Sometimes it was all I could do not to hiss and spit. But overall, I enjoyed discussing the trails and park resources with visitors. I remain in awe of the park and have made some new friends among the staff. Most are tremendously dedicated and routinely perform heroic maneuvers.

My runs have become less arduous as I work earlier and darkness descends sooner. I no longer set out on two hour trail adventures before work and still haven’t successfully completed the Big Rock Hole loop. I realize it might have to wait.

This summer has brought many changes and has affected me and loved ones unexpectedly. My cousin Betty passed away, then my cousin Gragg followed by Betty’s Mom, my Aunt Gladys, then my cousin Debbie These were dear, close members of both sides of my Virginia family. I was now the last Chaffin – the first line of defense against mortality. Most of my life has already been lived and the rest is probably not going to get any easier.

I was deeply impacted by the White Supremacist riots in my hometown in July. Those wounds are still fresh.

I randomly discovered massive wood rot after last winter’s heavy rains. My house is falling apart and I’m in a bind trying to find timely funds and repair expertise.

The neighbor who owns the dear cat that hangs out at my house told me that the church, which was the reason the Circles were designed and has been a part of our community since forever, had just been stealthily sold to a high density housing developer.

Another neighbor’s dear cat was bitten in half by some wild animal and left for her to discover in my yard. This has led me to panic about the well-being of the cat who loves me but is not mine, so, with his owner’s permission, I started keeping him inside at night if he was still on my porch at dusk. None of these activities are well-conceived, just emotional reactions to helpless worry. Each decision brings comfort yet creates havoc for the cat, my neighbor and me.

And one sunny afternoon, as I am sitting with the cat on my front porch, I hear the dreaded screech of an out of control car coming around the circle. At about 50 mph, a Toyota Corolla skids towards us heading up the sidewalk into my yard, instead destroying my noble Civic parked out front.

The cat dashed out of harm’s way while I just stood in disbelief. This was the second time in ten years a young drunk driver had destroyed my Honda in front of my house. I knew I’d never get enough to buy a decent replacement. I was angry and sad and all out of sorts. After considerable searching, I found a lovely Mazda 6 but paid more than I received from the settlement. Nostalgia won for a while and I decided to keep the Honda as a second salvage vehicle because it still sort of drove… Until it wouldn’t start one day. That was the sign I needed to let it go.

Over the past several months, I’ve watched my savings and my interest in hard work diminish at about the same rate. I’m tired of always working low wage jobs but I live in paradise. It could be worse. So that’s about it for my State Park Summer, unless it isn’t!

http://gravesitestories.com/my-state-park-summer-pt-10/

Permission?

OpEd By Jan Chaffin

On Thursday, August 10, 2017, my cousin texted me from Charlottesville concerned about the coming weekend’s three planned demonstrations. A far-right group with ties to white supremacists was scheduled to protest the planned removal of a long-standing Robert E. Lee statue from the city’s Lee Park (newly re-named Emancipation Park) on Saturday while nearby at least two other groups, including Black Lives Matter, were protesting the presence of the far-right group and were supporting the statue’s removal. She predicted a perfect storm of violence.

She also informed me the far-right had hired The Warlocks MC as “security”. She mentioned the ACLU was defending the freedom of the far-right to meet and speak in public. Apparently, she added, this whole campaign to remove the statue arose after Charlottesville Vice Mayor Belamy responded to a letter written by one of his students. A 13 year old had written that the statue scared her. As it turned out, she is the daughter of the Vice Mayor’s wife. City Council hired a commission to decide what to do, then ignored everyone’s input. They decided against a city-wide referendum, so folks all chose sides. The topic attracted the attention and interest of various extreme right and left leaning groups. Charlottesville is one of many southern towns facing questions about keeping its confederate past on display.

I didn’t think too much about it until I received more texts from her Friday afternoon and Saturday morning. Much was transpiring as she wrote. My dear cousin describes herself as a Libertarian. She was barricading her home and had her guns loaded. Extreme reaction, I thought at the time.

A life-long friend from Charlottesville texted me our town was on CNN.  I turned on the news to watch live footage of Saturday’s gathering just before the noon Lee Park far-right rally. She also indicated there had been a terrifyingly violent torchlight white supremacist march across UVa campus the night before. The media images I saw were reminiscent of KKK clan footage except the marchers were hoodless. Local university and government officials were quick to decry the violence, but the Saturday gathering was still sanctioned.

A local white supremacist named Jason Kessler coordinated with well-known neo-Nazi Richard Spenser to organize the far-right weekend of activities, according to CNN. This faction is apparently called the “alt-right”. There was also believed by the media to be a presence of alt-left protesters such as Antifa. CNN displayed quotes from former KKK Grand Wizard David Duke who was present at the rally. The remarks were clearly inflammatory and pro-Trump, linking Trump’s promise to make America great again to their agenda. The theme was “Unite the Right”.

Here is what I saw on CNN as I watched live coverage from a little before 9am to 11:30am Pacific Time. Please note everything that follows is filtered by the video and commentary CNN chose to air. The sound was mostly muted and correspondents were interpreting the video footage.

The rally was due to begin at noon Eastern Time. I saw mostly white men. Many were dressed in white polo shirts with cropped, side-buzzed hair. A significant portion of the alt-right protesters were carrying prepared white shields with black emblems emblazoned on them and were lined up as if ready to mobilize. Many wore protective head gear and carried confederate and other flags with long poles which they proceeded to use as weapons when approached by the counter protesters.

I didn’t see any guns in the footage but later saw copious photos of heavily armed militia members walking downtown. Surely this is illegal I think, but discover Charlottesville allows protesters to openly carry firearms in public.

A police presence was noticeable but the officers seemed to stand idly by as the sides approached each other with verbal taunts. There was no attempt to insert themselves between the arguing factions. The confrontation escalated into episodes of violence then several minutes ensued of full on physical violence.

I saw very few women and not many black men in the crowd, just lots of white males. The alt-right and the police seemed to be pepper spraying the counter protesters but it was hard to tell who were the police and who were the similarly-clad protesters. Hand to hand combat was observed throughout the crowd and many men were using flag poles as weapons. The police allowed the engagement to continue.

For some reason, my first impression was that these weren’t locals; these were mostly hired goons on all sides with a few locals drawn to each.  As the footage continued, I determined something of a distinction between the organized alt-right and the homespun counter protesters. It looked sort of faked to me – like the confrontations were staged. But the blood was real. Everyone everywhere was videoing the event with their phones, stepping up to the conflict, then dashing away from harm. The bits of audio that were aired were scary in their intensity and confusion.

After a few minutes, the state police formed a line and started moving towards the fighting cluster. Since I couldn’t hear the audio, I relied on the commentator’s narrative. Apparently the police declared the gathering unlawful and demanded that everyone disperse. Everyone responded immediately and separated.

The police herded everyone into side streets and attempted to split up the main body of conflict into splinter groups. I felt all sorts of emotions watching my personal turf on national TV – bewildered, angered, saddened, scared. My cousin later said she was embarrassed as well as grief-stricken.

I watched as cameras followed separate groups up Market Street towards the downtown parking garage. Violent engagements persisted, one on one and two on one while police watched. I saw them motion to some of the fighters, casually suggesting they break it up after watching them scuffle for about 30 seconds.

Inside the parking garage I watched footage of a black man confronting angry white men, talking and shaking each of their hands, apparently defusing their anger. It was one of the few signs of attempts to keep peace.

At that point, I saw signs of some rather serious injuries although it appeared police were cordoning and blocking views of the injured sideliners sitting on the sidewalk being treated not my medics or cops but by other protesters.

The National Guard was called in at that point and lined up ready to mobilize. By then, rioting protesters headed down McIntire Road towards McIntire Park.

Alt right spokesman and UVa graduate Richard Spenser vowed this was not over. David Duke leered ‘we’ll be back’.

By this time, I had to prepare for work. I was shaken and frazzled by all I’d seen and didn’t want to leave my internet and media access, knowing there was no cell reception in the redwoods. Shortly after I arrived, I checked the CNN website and discovered someone had plowed into a crowd of counter-protesters by Timberlake Drug Store killing one and injuring many others.

I managed to get enough signal to text my friend and ask if the crash was deliberate. Yes she answered. I went a little ballistic realizing the alt right had committed murder in my home town. After watching the replaying footage over and over, I had to wonder if the authorities invested with protecting its citizens had failed to prevent a tragedy, if their complacence had in fact encouraged it.

During the entire ordeal, Trump was tweetless. Again, passively, tacitly approving the confrontation by his lack of disapproval.

Later, I learned two state police officers were killed in a helicopter crash while they were monitoring the incidents. Three lives lost to a scary, armed assemblage of bigotry and hate, perhaps inadvertently facilitated by local open carry laws. The responses from individual Charlottesville officials were largely eloquent… after the fact.

My cousin has been deeply affected as have all my dear friends and family in my home town by the violent invasion of the alt right terror squads. In fact, intimidation appears to be their intention. What is hopeful is the coming together of citizens such as my cousin in support of the victims.

Was this the last gasps of a dying, resistant culture or a resurgence of newly empowered supremacists and domestic terrorists?

I love Charlottesville. I grew up there. I buried both parents at the funeral home across from the Lee statue. I understand why the idea of glorifying the confederacy is distasteful. But trying to erase history is also distasteful and potentially dangerous. It happened, and could happen again. Erect more statues that tell more of the story, but don’t deny the past, as indefensible as it might seem.

That was my opinion last week. Now, I don’t know. History is seen through the lens of the dominant culture. It might be time to reframe the view, leave a better legacy. Maybe it’s time the statues of Lee and friends are fired and recast.

My State Park Summer PT 8

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Seventeen – Trees Are Dying

Imagine a landscape of coastal wetlands and cascading rivers ringed by mountains of dense redwood forests filled with a teeming abundance of flourishing plants and animals.

The year is 1750. The place is Santa Cruz California. Native cultures have been living here for at least 11,000 years, burning the grasslands to provide food sources and carving canoes out of redwood trees for fishing and trading. There are over two million acres of pristine old growth redwood forest along the coast that ten thousand natives call home. Out of the 10-100 million species of life on earth, over 50% live in these redwood canopies.

By 1950, Europeans have settled throughout the area, deforested over 96% of all redwoods and destroyed almost 100% of the native population. If the Save the Redwoods League hadn’t purchased 170,000 acres of redwood forest in 1917, there would be no old trees left here.

Henry Cowell Redwood Grove

Guess where that movement started? Right here in Henry Cowell Park! These grand old trees survived a couple thousand years of natural disasters but nearly succumbed to a couple centuries of unchecked greed. We are fortunate to live among these few remaining ancient giants and we are still learning the many secrets hidden within them.

Henry Cowell Redwood Grove Fairy Ring

Since working at Henry Cowell, I’ve been reading a bit about local natural history. Particularly inspiring sources are Malcolm Margolin’s classic The Ohlone Way and Richard Preston’s The Wild Trees. Both are great reads as well as great sources of information about the general area. Whenever asked, I share what I’ve learned with park visitors. When park visitors share something they’ve learned with us, it’s even more rewarding.

My Favorite Tree in the Redwood Grove at Henry Cowell

Last week, that’s exactly what happened. During a lull in the nearly constant flow of arriving campers, I was enjoying the camaraderie of my workmates. We were laughing about something and briefly distracted. When we looked over to the walkup window, we noticed a drawing on the ledge. We hadn’t heard or seen anyone walk up so we wondered who had left it. The mystery was solved when we turned it over and saw a young camper had signed her name. The subject was about loving our earth and she had shaped the planet into a heart.

We were delighted by the stealthy gift and promptly hung it on the wall for all to see. A few minutes later, a young girl walks up and hands us another drawing. It is a lovely colored pencil sketch of a redwood beside the slogan “Save Our Trees”. She quietly tells us her younger sister made the other drawing. We thank her and ask if she wants a sticker. She thanks us, says she wants nothing in return. The new art piece is added to the first.

Yesterday, I arrived for my shift exhausted and expecting a busy, taxing day ahead. I looked up and saw that a third child’s drawing had been added to our “art wall” and I couldn’t help smiling and appreciating the chance to work in such a special place.

Henry Cowell Camper Art

http://gravesitestories.com/my-state-park-summer-pt-9/

 

My State Park Summer PT 7

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Fourteen – Full Swing

 I survived the July 4th Big Weekend and the week after without incident. My July schedule granted me a reprieve from opening duties. Two out of three shifts were shared from 3-11pm and one was an overlapping 12-8 mid shift with no paperwork at all! I was working with someone all month at campground. I peeked ahead to the tentative August schedule and saw I had one day at day use but otherwise more of the comfortable same. Summer was here, it was hot and we were busy but I wasn’t bearing much of the brunt of it.

So far, my bosses had not contacted me further and everything seemed to be moving smoothly along. While ever-ready for repercussions, it seemed staff members were otherwise occupied, at least for now. But between this and my other customer service jobs this summer, I was challenged to keep my cool sometimes. By the end of my convenience store shift, I was ready for a hermitage. The festive summer crowds enjoying the weather and time off occasionally rubbed me the wrong way as I plugged along at three part time jobs. Oh well. Nothing lasts forever. Including my too-easy  park schedule.

When I rechecked the August and September schedules a little later, I noticed I was going to be opening at the day use kiosk by myself and, in September, closing many nights at campground… by myself… Sigh. That wasn’t how they told us it would be, but I guess if I can’t cut it, I’ll know by then.

Chapter Fifteen – Dark Interlude

 During the slower evenings at campground, I indulged in some research on the Trailside Killer (David Carpenter). In the 1980s, he committed a spree of murders in Bay Area State Parks including Henry Cowell. Since I often ran right by the site of one of his murders, I became fascinated with the crime details. I personally remembered the fear he caused and a close friend who served as Sheriff’s aide during his arrest actually talked with him. I learned, as the oldest inmate on Death Row, he is still fighting a death sentence at tax payers’ expense.

I was considering writing a short story based on the Cowell murder or perhaps trying to do an article revisiting the crimes from more recent crime-profiling perspectives. I think I was mainly trying to assess the source of the Cowell mystique-what contributed to the phenomenological richness of the area.

Chapter Sixteen – A Sense of Place

 Some places just seem to have more presence, more place-ness than others. Followers of various faiths often make pilgrimages to Places of Power within their iconologies. Today I was running to the Buckeye Trail. For weeks I studied maps and made failed attempts to find a connector trail across the San Lorenzo River at Big Rock Hole. First, I ran past Cathedral Redwoods towards the Rincon Trail parking lot and the steep twisty transverse down to Big Rock Hole beach. I was determined not to climb back up that relentless pitch but the nude beachcombers at river’s edge dissuaded further explorations. I didn’t want to invade their space and also didn’t want them to know I was lost.

My next try was from the opposite side of the river. I ran a loop from Eagle Creek to Rincon to Ridge Trail and the Observation Deck, then down Powdermill Road to the start of Buckeye Trail. Out of time and steam before my shift, I postponed the big adventure until I had more of both.

Today was the day! I headed straight from my car to Powdermill Road, past the mountain lion warning sign to the Buckeye Trailhead. The trail book promised an otherworldly experience. I didn’t hope for that much, just a chance to find a way across the river.

Yet, the trail offered a verdant lushness unlike any other area of Henry Cowell. I could see the trail coil down across the canyon. Listening to the bird calls reverberate through the canyon, I felt transported. Without having been to the tropics, I imagined this is what the rainforest might feel like. I felt invigorated by the sights and sounds and newness and adventure. I also noticed how very steeply the trail was descending. In sections, I needed to scramble over fallen trees and down slippery eroding dirt hills with exposed tree roots for purchase. Suddenly, rounding a curve, I heard the roar of rushing water. Within a few more turns, I spotted the river and soon the trail opened onto several sandy flat beaches.

I stood mesmerized by the view, feeling like some lost explorer discovering Shangrila. No one was anywhere near. In the middle of summer, in a busy State Park, I felt transported to an isolated, remote tropical island. Tempted to swim, I looked at my watch and changed my mind, realizing I still had a grueling climb back out of the canyon before my shift. I scanned the far banks of the river but didn’t spot a connector trail. The river was broached by a little island in the middle. I ran up and down the beach a bit looking for any signs of a trail but decided it was time to go. Another day I’d try again.

The climb out was indeed arduous. I was trembling with fatigue when I arrived back at the kiosk just in time for my shift, but I was smiling ear to ear.

I spent the evening thinking about the allure of Henry Cowell Redwoods. How it is so much more than a State Park, a bunch of adobes and ranchos, a powdermill, a murder site or even the home of the save the redwoods movement. Its sense of place exceeds every explanation. I thought of my struggles with trails, camp rules and closing shifts. My inadequacies understanding Cowell’s identity have been due in part to its vastness. In some sense, this place is beyond determination. Again I’m reminded it’s not about me at all.

http://gravesitestories.com/my-state-park-summer-pt-8/

My State Park Summer PT 6

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Twelve – The Conversation

After a few weeks of running up and down the technical canyon trails that connect campground to day use, I feel myself getting stronger and more sure-footed. The terrain transitions from shady needles in the redwoods to deep exposed sand and railroad ties near the observation deck. It feels good to know I can still run those same trails almost twenty years later.

What doesn’t feel good is yesterday’s conversation. My day started out well. I’d logged a whopping ten-mile run in mid-day heat and was still feeling the adrenaline rush as I began my late shift at the campground kiosk.

The two early shift aides and I were surprised to see our boss drive up. We are paid by a non-profit that staffs some State Park positions but we never interact with them. We joked that he was hand-delivering some long-awaited privacy shades for one of the exposed kiosk windows or my special order x-small tactical jacket. We then laughed maybe it was one of our turns to get the axe. Haha. In the back of my mind, I fretted when I heard he was meeting with the Supervising Ranger. Surely, it couldn’t involve me…

The Ranger phone rang and the Supervising Ranger requested I walk over to the ampitheatre and meet with them there. I looked at my co-workers and said, oh well, I guess this is it. They looked somewhat dismayed at the reality of the visit’s consequences and wished me strength.

What followed felt like a grilling-a petty one at that. My boss called it a conversation and asked me about comments I had made to a Senior Aide as long ago as my first day as well as several incidents including the Ranger Phone Hang-up. I explained my side of the story in each case, and they both nodded as if understanding. Then he asked about other aspects of my job knowledge and performance and I indicated I felt I was performing those tasks well. He asked if I felt prepared for the workload I was encountering. I said, no, not at first, but I felt more confident now. He asked if I needed more training and I said perhaps with one specific aspect.

Then my boss said there had been reports from a couple of co-workers that I was short with them when busy. I asked for context but he wouldn’t give me details. I was surprised and hurt by this approach. Now I had to wonder which of my co-workers felt strongly enough about my behavior to contact my boss instead of me or a Senior Aide. At the end, I had to sign a piece of paper. He said he would check back in a week and if he gets any more reports meanwhile, we would have a different conversation. The Supervising Ranger was mostly silent throughout. Wondering how many other Service Aides had gone through this ordeal, I felt deflated.

I finished my shift somewhat shaken up and not sure I wanted to keep working where I apparently wasn’t wanted. I made a few defensive references to the discussion with coworkers then tried to get beyond it but kept circling back to my irritation at being singled out. Ironically, I had given up hours at a better paying job to take this “fun” summer job. I considered ditching Parks and going full time as a Sears Appliance Sales Consultant. Ugh. There were was much to like about spending paid hours in a redwood forest. I decided, I’d fight to make the Aide job work, at least for a little while.

Chapter Thirteen – The Longest Shift

 The awaited JULY FOURTH WEEKEND arrives. Saturday July 1, a bit before 7am I unlock the campground kiosk and begin my opening preparations, fuelled by a greasy Burger King bacon egg and cheese croissant, hash browns and a diet coke. Yum! Not my usual faire, but the demands of the day seem to warrant the fast food support.

Ten pages of camper tags take extra long to print out. More than twice as many campers as usual are arriving with no extra staffing scheduled. Oh boy! Over all, the morning moves smoothly and doesn’t start ramping into hyperdrive until about 10am. A Senior Aide and an off-duty Aide help out so things are manageable. When the closing shift Aide arrives, we are in full swing. I feel like I should work a bit longer to help him. After a half hour more, the Senior Aide says I am good to go. Whew, after 9.5 hours, I’m ready. I’d made it through my last scheduled solo opening shift of the summer! Whether I will be permitted to keep my job still remains to be seen.

http://gravesitestories.com/my-state-park-summer-pt-7/

My State Park Summer PT 5

By Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Eleven – Botched It

A couple of weeks go by and Saturday opening shifts, while not easy, are manageable. A sudden soar in temperatures seems to launch summer into full swing. Traffic is snarled throughout town, folks are walking around in flip-flops and tank tops, in that graceless, tacky who gives a crap vacation state. Invited cars are lining neighborhood streets for summer night cookouts and deck parties. Lots of people are everywhere.

The campground is always full now except for cancellations. In some ways, that makes it easier because I can quickly say, sorry we’re all full to any queries.

Today is one week before the big FOURH OF JULY WEEKEND. Memos have been sent to prepare for early and long shifts. Indeed, I am scheduled to start an hour earlier (at 7am- gasp) on Saturday July 1 and work an hour longer, alone, facing 56 incoming campers plus bunches of extra visiting vehicles because apparently no one likes to camp alone. And let’s not overlook the hundreds of lost souls sent to the wrong park entrance by Google despite our numerous, unheard requests to fix the coordinates. They clog the line of waiting cars and require me to walk outside and hand each driver a little scrap of paper with preprinted directions while describing the turns to take.

Campers start approaching me before I even open the kiosk (before I even get from my car to the door). Somewhat rocking my confidence and flow, I try to accommodate their requests without unduly interrupting my task list. Feeling stressed and rushed, I remind myself to breathe and relax. Transferring yesterday’s camper information to today’s report, I notice two cancellations and make a note of the relished open sites.

Meanwhile, a visiting Ranger from a neighboring State Park pulls up and introduces himself. He will be providing support next weekend because our own Rangers will be patrolling off-site. He asks to come in and observe our set-up just as I start getting busy. The phone is ringing, campers are lining up at both windows and cars are backing up. Sure, come right in!

Checking in campers is really no big deal. It’s the “problems” that create snags and slow things down. Invariably, one or two campers walk up in the morning with site issues – noise, psychotic site-mates, or, in this case, bad mojo. I explain we don’t have any other sites. She is a single woman and needs to feel secure and calm, she slowly, hypnotically explains. She asks can someone else be moved and we answer in the negative. So, the chivalrous Ranger rescues the damsel in distress from the site she booked herself but now doesn’t like because of the bad vibes surrounding it. He offers her one of our special reserve sites and even comps her an extra night. I return to the quagmire of which sites have opened up and who gets what when.

Opportune campers grab one of the open sites. The camp host returns with a site update which I scan. It looks like we have one site. A car pulls up and asks “Any sites tonight”? And I answer, yes, we have one – it’s your lucky day. Sometimes you want certain prospects to get the sites they keep calling or walking up to ask about but luck usually determines the outcome. We can’t stack the deck or play favorites. So, because they showed up at the right moment, these young men got the site I was hoping the nice family in 76 would get.

Or did they? They return shortly saying someone is in their site. It’s two hours before noon checkout. That must be it. I recheck the board, the list, the site map… Yes, that must be it. No worries, they say. They’ll come back in a couple hours. Although irregular to sell a site before the campers check out, I don’t see any real problem.

Until the campers in that site walk up at 11:40am and want to renew for tonight, saying they were told they have first refusal. It’s gone I say. What sad looks they have. Yep, it’s gone. They walk away crestfallen. I barely feel remorse. Until I rethink what just happened. Good grief, I just sold their site right out from under them. Why did I think any part of that was OK?! I call the Senior Aide and explain I messed up asking if she would approve putting the young men in another reserve spot for the night instead. She approves. The camp host reappears and I tell him of my mistake. He runs to catch the packing campers and offer them another night. He returns shortly shaking his head; they are not pleased and decline his offer. Damn; I’ve really screwed up.

The Senior Aide later explains I should have refunded the new campers as soon as I discovered their site was occupied. Not to mention, I should never sell an occupied spot. Ever. The looks on the banished campers’ faces stay with me. I wish I could apologize but it’s too late. I vow never to repeat this mistake while bracing for JULY FOURTH WEEKEND!

http://gravesitestories.com/my-state-park-summer-pt-6/

 

 

My State Park Summer PT 4

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Nine – Week Three

I was catching on. In fact, I had day-use down. Opening, closing, solo… whatever. My last week of day-use assignments included a spending spree in the gift shop and a brave (foolish?) jump in the San Lorenzo River. On a warm after-work run, I returned to my now-private swim hole and couldn’t resist a dunk. In, out. Fun!

My secret swim hole on Zayante Trail

When I told the Senior Aide, he shook his head. No way would he get in that nasty river.

Temptations were removed when my June shifts switched to the campsite kiosk on Graham Hill Road. Both the river and the gift shop were across a canyon and miles away. Instead, I ran to the Observation Deck frequently.

“34 campers are due in” chuckled my training partner. My first solo opening shift at the campground would be epic. All week I panicked, dreading the challenge. I made sure to get to bed early but sleep eluded me. Finally, I decided to just get an early start and arrived at 7:10am for my 8am start. Clutching my opening shift instructions, I moved through each task from counting the cash to printing the incoming camper slips to updating the license forms to hanging the flags and setting out firewood. I was ready to open by 8:45.

Then the onslaught arrived like an avalanche. Campers approached from all sides wanting to add cars, swap sites, book walkups, get wood, buy day passes, get directions to the Garden of Eden and try to check in early. The phone rang non-stop but I seldom had a chance to answer it.

By 12, there was no sign of a let-up. In fact, more and more cars were lining up. I had to keep the road open and was constantly interrupting transactions to ask cars to pull over or redirect them to the correct location; Google somehow reversed day use and camping directions, creating lots of unnecessary traffic at both entrances.

A Senior Service Aide showed up to assist and started controlling the flow and giving me instructions. I bristled at the added element of anxiety she brought despite needing help. Around 2:30, I hit a wall. Without warning, I suddenly couldn’t complete a thought or remember how to fill in a camp slip.

That’s when the Ranger Phone rang. Rule number one: answer the Ranger Phone when it rings. “Excuse me, I have to get this” I tell an impatient would-be camper waiting in line to check in. I can barely hear the voice on the other end over the Aide’s radio squawking non-stop static at full volume. I think he was asking if there were any issues with campers checking out. I told him none that I knew of. I think he then repeated the question “Are you sure?” And I said I thought so. Then, for whatever reason, I felt so besieged that I told him “I have to go. Good bye.”

And I hung up the phone. On the Ranger. “Who was that?” asked the Senior Aide. I told her. Suddenly, her voice sounded like the taste of gun metal. She said “Oh, that’s no way to talk to a ranger. I needed to talk to him; there’s an issue with checkout.” She hadn’t told me there were any issues. I didn’t know she needed to talk to him. And yes, it was a stupid way to treat a Ranger. She took me outside during a rare lull and explained I would be talked to by the Ranger.

Indeed, the Ranger took me aside and explained he would have to tell my boss. He was concerned if I handled his call like that how would I handle a customer’s call when stressed. (I knew I wouldn’t even answer a customer’s call unless I was able to talk…. But still…)

By that time, the closing shift crew had come on and knew something wasn’t right. I managed to pull myself together and perform the cash-closing procedures for my shift. I had gone from thinking I was coping well to wondering if I was going to be fired. And worse, if I actually should be fired… Did I have a major personality disorder? Was it low blood sugar from lack of food? Lack of respect for authority? Much soul-searching ensued. I wrote my boss as soon as I got home and explained I did a dumb thing and apologized, promising it would never happen again. Then I waited for the consequences, dreading my next solo shift more than ever, wondering if I wanted to spend my summer this stressed.

Chapter Ten – Week Four

A week passes. No word from my boss. Saturday rolls around again. I decide to slow down and joke with the waiting campers that it’s just me and I’m doing the best I can, hoping to gain their sympathy. Thankfully, the morning is busy but not overwhelmingly so. The Senior Aide assists me again for a few hours and we actually joke around like buddies. I find it easier to work with her this time. I start making mistakes around hour six, but I catch some of them and slow down even more. I also make sure I have plenty to eat and drink. The Senior Aide is pleased with my progress. Whew! Who knows what next week will bring, but a month into my State Park Summer, I think I just might make it.

http://gravesitestories.com/my-state-park-summer-pt-5/

My State Park Summer PT 3

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Eight – Stunned

Arrrrgggggg!!!!!! Maybe the campground really does hate me after all. It’s beginning to seem that way. Each day here brings its own challenges. Today’s is as puzzling to me as getting lost on an out and back single track trail.

My trainer is an experienced Aide. She allowed me to open the kiosk by myself. Surprisingly, it took more than an hour to print the day’s camping lists and slips and update the site maps and lists. I obviously can speed that up and do some steps after opening to the public, but she acknowledged the process can take that long.

All afternoon, there were no issues beyond the usual retrievals of belongings after domestic disputes and radio reports of hiker and biker injuries. There are so many injury calls that our supervisor has invited us to a mock rescue at the infamous Garden of Eden swimming hole/trouble spot off Hwy 9, which will include a helicopter landing.

Supervising Ranger Joe came by and presented me with my very own key to the kingdom. I ran the Graham Hill Trail at lunch successfully. Campers checked in at a manageable rate and all was dandy. Until my trainer left and my new shift partner and I had to manage the kiosk. Still, no big deal; I could handle cash wrap and she could attend to campers. After all, I’d successfully balanced the drawer yesterday afternoon at Day Use and was expected to manage both kiosks by myself in a few days…

But for some reason my brain just could not recall the simplest of procedures. I reprinted and repeated one form three times while cursing and asking the Aide a million questions, all of which she patiently answered. I wouldn’t blame her for thinking I’m a neurotic graceless flop. I was heading down a cold sweaty tunnel of despair grumbling about pay grades and Accounting degrees and rethinking this whole shebang to hide the growing fear I couldn’t cut this job.

Eventually, I calmed down, focused and got through it after, much like a precocious three year old, I finally realized my tantrum wouldn’t solve anything.

An after work run up to the Observation Deck helped, although I swear I passed big orange fire hoses on the trail up and took the same trail back without seeing them. Again, it seems my senses get stunned here at Campground. Maybe Campground doesn’t hate me. Maybe, instead, it’s humbling me and telling me there’s a lot I need to learn here. Or maybe it’s not really about me at all.

http://gravesitestories.com/my-state-park-summer-pt-4/

My State Park Summer PT 2

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter Six – Lost

I’d determined the campground hated me. My first day working there I got lost on a frontage trail right by Graham Hill Road. Impossible. I’d gone for a mini-run during our 30-minute lunch break and confidently headed out from the kiosk certain I’d have time to spare upon my return.

The path was lovely yet a tad noisy from its proximity to passing cars. I crossed one entrance and picked up the trail again, then went another quarter mile or so. I turned around to return and expected to come upon that same entranceway any second. Nope. Suddenly I was headed down a ravine and across a stream. Suddenly I heard no cars and had only minutes to get back before lunch ended. What a weird feeling. How did I get turned around on a trail with no intersections?!

I finally decided to plunge on towards what should be Graham Hill Road as quickly as possible. I came out near a cross street way north of where I expected. Instead of looking for that nefarious frontage trail again, I just braved it on the “shoulder” of Graham Hill Road next to speeding vehicles. What an embarrassing adventure. Finally, I came upon the campground entrance and made a mad dash for the kiosk, arriving maybe a minute before I would have been late, breathing heavily and feeling sheepish.

The next time I worked the campground, I twisted my ankle on an uneven patch of dirt while scoping out my favorite campsites before my shift. What seemed minor became extremely painful the next day. A week later, it had caused me considerable pain. I even had to take a day off from any running, which was unusual and felt very wrong.

Upon more consideration, I concluded the campground probably didn’t hate me. In fact, I had been running in my uniform when I shouldn’t have been wearing it. I didn’t realize it wasn’t acceptable at the time, but somehow the campground knew, haha.

Chapter Seven – A New Trail

The morning got off to a bad start. No sign of my shift partner and cars were lining up at the day use kiosk at 8:10am. I texted her number, then panicked and texted the Senior Aide explaining I had no key and no partner. In hindsight, I should have waited to call him and tried calling my partner and the campground kiosk first. She pulled up 25 minutes late apologizing she didn’t have my number.

It was a beautiful warm Saturday- perfect weather really. The first half of the shift was an unending line of cars. Again, I couldn’t imagine doing this alone but knew that day was coming soon. Closing cash wrap was another hour of struggling but it made incrementally more sense than the last time I’d tried. Yet I still needed lots of help and prompting.

Taking two days off from training for a prior commitment was inopportune; my learning flow was interrupted during a critical time, I’d asked for time off before even starting and it turns out my commitment was less than committed to me. I’d lost training, confidence and most of a paycheck that week. No good turn…

The ankle was still tender, so I decided on an easy after-work run along a trail I’d never explored: the Zayante Trail, which connects Cowell to Felton. I gingerly ran past lots of families and small children swimming at the usual spots off River Trail. I crossed the main entrance road and found the trailhead.

The Zayante Trail dipped down into a culvert then leveled out and paralleled the San Lorenzo River. About a mile in, the trail intersected a lovely wide flat stretch of sandy white beach with a deep sunny swimming hole.

There’s something archetypal about finding a sunny swimming hole! An almost irresistible urge to jump in came over me. I headed down the sandy beach to the water’s edge and started removing my shoes. I think I would have stripped right on down to my skivvies if I hadn’t heard a noise to my left. I looked over and way at the other end of the swimming hole was another person, the only other person I had seen along the Zayante Trail. Oh well, I waded in knee deep and decided to save the swimming excursion for another day, still excited about finding a new, fairly private spot to take a dip. The week was turning out OK after all.

http://gravesitestories.com/my-state-park-summer-part-three/

My Cousin Betty

May 14, 2017

I opened Betty’s ashes on Mother’s Day. I’d never seen human ashes before and was surprised by their appearance. Mostly sooty grey sand as you’d expect, but occasional dark rocky bits and little irregular cream-colored clumps made clinking sounds as I rotated the jar slowly in my hands.

For whatever reason, feeling the weight of her remains in my palms warmed and soothed me, felt somehow right. Resting. She is resting.

Her son Travis and her partner Richard asked if I’d like to have some of her ashes to sprinkle in the Pacific Ocean. They sent them to me inside a box with the cards I’d sent her while she was sick. There was also a smaller box, carefully taped shut and wrapped with white paper addressed from her to me in bold black type. I couldn’t open it yet. I set her jar of ashes on the end table I’d inherited from my Mom and Dad. Irrationally, I wanted her to have a view.

Of course I readily accepted their offer, but when I considered the details of the endeavor, its practicality was called into question. How do I make sure her ashes scatter in the ocean and don’t blow back onto shore or all over me instead? Should I rent a boat? Walk to the end of a long pier and wait for the wind to change? Regardless, I planned to save a portion of the ashes for any future ceremony her family might plan. And I wanted to keep some here with me.

Meanwhile, Betty’s daughter Torah has been in touch with me, extending gracious access to her feelings and sharing details about her family. She is a writer! She looks a lot like Betty and seems to have many of her qualities and she too is a force of nature. She has three children, all amazing and unique and unfolding into the future.

Travis’s voice sounded so serious and grown up when he left a message letting me know the package was en route. But I knew his heart was breaking; he’d always been very close to his Mom, ever since he was a little boy.

Betty and I played across generations together as kids. She was always considerate and attentive, even protective of me. I was in awe of my older, beautiful, mannered cousin. We were both coming of age in a turbulent world, both only daughters; my Mom was her Dad’s sister. I never knew until after her death the extent to which she had been tortured as a child. But it makes sense of course.

Somewhat later in our lives, we reconnected. She’d had two children by then and they were both quiet and smart. Travis and I enjoyed some of the same activities since I was somewhere between his and his Mom’s age and a bit of a tomboy.

Betty went through a bitter divorce and her personality reflected some of her inner struggle. She combined Southern gentility with formidable feminism. During a certain middle part of her life, she seemed to react forcefully to the poor treatment she’d received from the important men in her life. I think she was grappling with ways to survive in tact. There were also unnamed health issues. She never elaborated.

Mom and Betty had a special bond. After a reconstructive surgery, Betty proudly slid up her blouse to reveal her new cleavage. I remember Mom blushing and smiling at the same time.

For many years after our Dads died, we would make semi-unkind but forgivable jokes during our annual Christmas dinners with The Sisters as they attempted to yell loud enough to hear each other.

When Mom was dying, Betty was right by my side sitting the long hours together in her hospital room hoping she’d rally and thrive but knowing better. When Mom’s sister Armand died, she sat right next to me at the funeral, filling me with strength and support. Afterwards, we drove up to Arrowhead to locate the Hurtt homestead. When the new owner tried to turn us away, Betty persuaded her to let us tour the grounds since this would be our only chance.

Betty explained what the stone-walled canning kitchen was used for, where the fruit trees were planted and the importance of a certain large rock in the front yard. We then drove to the nearby church where she found ancient cemetery markers from her Mom’s family. I cherish the photos, videos and memories of that day. It was one of the best days of my life, thanks to Betty.

A year later, we met for coffee during my annual pilgrimage back to Charlottesville. I snapped a photo of her that she liked. She was wearing a plastic tab on her ring finger and jokingly explained her new fellow had proposed to her but that was all he could afford. But she kept the ring on… She’d just met Richard and she was smitten. Things were tumultuous between them at first. She attempted to confide in me, but I probably was less accessible than I should have been. Through no fault of hers, I often felt less than worthy of her confidence. I always expected we’d have years to get to know each other better.

The next time I heard from her, she had been diagnosed with pancreatic cancer. For a brief, Betty-esque moment, she beat it-the only known survivor. We made plans to see each other. She tried to drive up to Charlottesville last summer to see me but was too weak to complete the trip. I offered to visit her, but it didn’t happen. I never saw her again.

The cancer returned with a vengeance. She fought until it made sense to stop. With Richard’s help, she arranged our final phone conversation. I was nervous and self-conscious and didn’t really say what I wanted to say. On top of everything, I actually asked a favor of a dying woman. Gracious to the very end, Betty said of course. I asked her to send me a sign if there is something on the other side. She said she’d do her best.

Two stars- Castor and Pollex lined up side by side low in the sky the night I buried my Mom. I saw them again the night Betty died.

Her two children are in touch with me and we are reconnecting after her death, sharing our grief. Maybe Betty has sent me a sign after all!

 

 

 

 

 

 

Walter Gragg Chaffin 1948 – 2017

In our family, there was a minister, a policeman, a realtor, a boy scout leader, a DJ, an engraver, a luthier, a winemaker and a folk singer. And his name was Walter Gragg Chaffin… He was all that and so much more. He was my first cousin and I loved him dearly.

Growing up in Charlottesville during the 60s, Gragg played in coffee shops around the University corner’s burgeoning folk music scene and entertained our every family gathering with his humor and musicianship. He was the life of the party. And now our Gragg is gone. But his legacy will endure.

Although a handsome and personable youth, he never enjoyed good health. Early in life, he suffered from debilitating spells of asthma and later diabetes as well as a tragically undiagnosed case of Lyme disease which rendered his fingers useless for his most cherished endeavor – playing music.

Gragg was the son of a telephone operator and a career Naval officer. His Mom, June Mawyer Chaffin was born in the Blue Ridge Mountains and grew up near the writer Earl Hamner Jr. She was something of a writer herself in her later years, authoring her childhood memoirs and a beautiful poem about a mustard seed. Gragg’s Dad, Tip, was an official Navy photographer and later a golf pro at Keswick before working for the Post Office. Gragg was born while Tip was stationed in San Diego but spent the rest of his life in Charlottesville, Meherrin and Halifax with his beloved fiancé Emily. He loved to camp and fish and sit around a fire with friends swapping stories, sippin’, pickin’ and grinnin’.

Gragg had a real soft spot for animals in addition to his love of the outdoors; he loved his feral and pet cats as much as any one I’ve ever known. He started feeding one or two stray cats and soon a whole litter was showing up daily at his door. But Gragg had the biggest soft spot of all for his own family. He never missed a hospital visit to a sick relative or a phone call to check in with a loved one even when he was barely able to get around due to neuropathy. We would chat across the miles about everything from synthesizers to steam trains and he was always remarkably well informed with astute observations. He gave me my first guitar, an Irish penny whistle, a gorgeous Oscar Schmidt electric autoharp that he modified himself with special minor chords and he inspired my lifelong love of music. Thank you Gragg!

Few people knew that Gragg was also a devoted father who loved his only son Gene very much, despite being estranged from him for many years.

Gragg Chaffin and son Gene fishing in happier days

Gragg Chaffin poses with Roy Clark in Meherrin Virginia

For some reason, our family song became “Your Cheatin’ Heart” by Hank Williams and Gragg would lead us in renditions during countless cookouts and holiday parties over the years. He taught me the chords and I would try strumming along but couldn’t hold a candle to his singing and playing. Nonetheless, we all gave our rousing best efforts lifting our voices together to celebrate music, life and family, thanks to Gragg. Cheers, dear cousin. You are gone but will never be forgotten. May you sing with the choir of angels.

My State Park Summer

by Jan Chaffin

  • Disclaimer: The views expressed are mine alone and do not necessarily reflect the views of my employers.

Chapter One – New Hire

Fog levitated above the grassy lowlands, hiding the distant hills like a half-raised shade. Occasionally a blue hole of sky poked through the tall trees.

I was alone on Hwy 9 driving from my Westside Santa Cruz home to my first day of work as a Park Service Aide in Henry Cowell Redwoods State Park. Felton was only six linear miles away, but Hwy 9 was hardly linear! A single lane coiled gracefully up the hill as the ground cover shifted from sand to pine needles. The sun sputtered between unendingly high, beanstalk trunks while I carefully navigated the tight turns. As Felton approached, the fog lifted, illuminating entire sections of brilliant blue and green. I turned into the entrance and instantly relaxed into the park.

The day use entrance to Henry Cowell Redwoods State Park is one of the loveliest half miles I’ve ever driven. Surrounded by meadows and majestic redwoods, the road promises surprises, more enticing with every turn.

I parked by the little kiosk and surveyed my new office. The windows on all three sides were covered with instructions, rates, maps, notices and policies. The wooden kiosk itself was constructed in that iconic state park style, painted familiar brown and white, chipping and in slight disrepair. For some reason it had a little covered patio behind it and the only door opened onto it. Both sides of the kiosk had sliding windows for visitors to approach by car or on foot.

I was the first to arrive so I jogged to the Redwood Grove nature trail, scoping out the ubiquitous Gift Shop along the way.

The Grove is a legend unto itself and deserves entire treatises instead of a brief description. Sublime… As I finished the mile loop through the tallest and oldest redwoods on the coast, a rare blush of euphoria flashed over me; I was suspended in happiness. Was this bliss?

Chapter Two – Day Use

The line of cars slithered as far as I could see. A shimmer of viscous exhaust surrounded it like a snake’s halo. “Day use is $10.00. Please park at the top of the hill to the right. Be sure to walk through our Redwood Grove.” Repeat. “This is nothing.” my shift partner said. “Wait until after Memorial Day.”

My first day at Henry Cowell Redwoods State Park day use kiosk as a State Park Visitor Service Aide.

The routine was fairly straightforward and within a few minutes, I was able to jump in and start helping. By the end of the shift, I felt like a seasoned pro. Until it came time for the cash wrap. A solid hour later, I emerged from the park office dazed and confused until a run along the San Lorenzo River re-charged me. I drove back to Santa Cruz along a now sunny Hwy 9 feeling on top of the world. After all, I’d just spent an entire day in the redwoods and gotten paid for it.

Chapter Three – Campground

Head State Park Ranger Joe pulled up to the kiosk window and smiled. “Thanks for your quick action today Ladies. You might have helped save a life.” What had transpired was just another day in the life of a State Park Peace Officer but it had deeply affected me. I felt a sense of pride and purpose approached only by my volunteer work with sea otters.

Weekdays in Henry Cowell Redwood State Park Campground are pretty mellow. There are usually empty campsites and folks drive (or ride) up to book a night’s stay or check in to their pre-reserved spots. The volume is manageable so it fairly easy to catch on to most procedures. Mid morning, a hiker approached the kiosk with a cell phone and announced: “There’s a teepee in the park.” I looked at the woman, not sure why she was telling us about it.

She proceeded to show us a photo on her phone. Indeed it was a teepee of sorts, more of a tarp on a clothesline. And it was obviously not at a campsite. Someone was illegally camping on State Park property. My seasoned shift partner helped the woman determine its location on a camp map. Meanwhile, Joe drove up to make his morning camp site check. I handed him the clipboard with the list of who was due out for the day. I also gave him the map and told him of the hiker’s report.

A few minutes later Joe pulls up again and returns our campsite list. I ask if he’s found the teepee yet and he said he was heading there next.

Within minutes, we hear the emergency dispatch radio crackle to life. Joe is summoning emergency medical help for a severely dehydrated semi conscious 50 year old male. Within minutes, an ambulance pulls up to the kiosk while we listen to details of the rescue unfolding over the dispatch. We watch the EMTs load a person and take off. That’s when Joe pulls up to the window. Turns out the gentleman had been reported missing for weeks. He went into the woods to die, found the tarp in the trash and hadn’t eaten for weeks. But he wanted to live and wanted help.

Chapter Four – Nightshift

Noises at night in a redwood forest sound different. Or, more likely, I hear noises differently when I am in a redwood forest at night. Silence suddenly becomes a thud or a bump or scratch. A car door thunk, an engine rev or ignition all sound full of menace and ill intention. No sound is friendly. Even silence is menacing in it’s uncertainty. The mind could really spin out.

But I am lucky. I am training with another seasoned Aide, who’s done this for a while and is very helpful and unflappable. Yay. The day starts at 1500 and will go to 2100. There is quite a rush of campers checking in and joining groups and swapping sites and looking for other campgrounds and buying wood. Wow. All sides. I gasp at the thought of doing this alone. But the hours pass quickly and soon it’s time to walk across the parking lot in total darkness to my car. Challenging shift… Not feeling quite as warm and fuzzy now.

Chapter Five – Working with the State

Three days into the season, I’m happy as a clam running some of the loveliest and most challenging trails in the park after work each day and generally handling the job with ease. Staff members are typically very helpful and friendly. They’ve been quite attentive to the needs of the new seasonal hires and have even responded to my request for two days off my second week of work to honor a previous commitment.

Yet, I bristle on the fourth day when one of the Senior Park Aides requests that I wear a non-uniform shirt on my pre-work mini run. The request makes sense. Yet I expect the smiling thumbs up of the other rangers as I run by, not scrutiny. I realize it doesn’t take much to stack another chip on my shoulder. After forty-five years of working, I still need constant positive reinforcement from my coworkers and employers and a perfect work schedule. It’s unrealistic to say the least. So I have a few techniques to talk myself down; I just need to remember to use them.

I find it helpful to consider this summer as State Park boot camp. I’ll be given the worst shifts, the lowest wages and the least help. Anything better will be bonus. Yet, it will end before I’m ready and I’ll look back with nostalgic affection on my State Park Summer.

http://gravesitestories.com/my-state-park-summer-part-two/

Ava DuVernay – Will You Make This Movie?

An Artistic Entreaty by Janis Chaffin

At a local book store closeout I splurged and bought The Hemingses of Monticello: An American Family by Annette Gordon-Reed. I started it and immediately thought the point of view would make a great movie in the right hands, a fresh and essential take on an old story- the Sally Hemings and Thomas Jefferson romance. I need to do some research and see if this might have been done already, or maybe it’s just too obvious?

So, I think the director of Selma and the author of the book and maybe Oprah and John Ridley who wrote the brilliant American Crime series and maybe also me (?) should all collaborate and make this movie from the perspective of Sally and her family. Not so kind to Tom’s rep, but as accurate as possible. Sally and Tom: An American Love Story.

What do you say, Ava DuVernay?

Graveside Stories as a Service

My convoluted idea of making our personal and family histories and archives sharable as part of a funeral or burial package is this:

Participating members of this service can download a program that allows them to hover over a zoomable satellite view of the cemetery plot of the loved one(s) and through a menu overlay for navigation,  identify all sorts of categories of information about participating members based on varying permissions. We can connect to each other, other families, entire communities and world events!

This in conjunction with ancestry.com family tree integration and perhaps even facebook guestbook wall space, will let us immortalize ourselves as we would want to be remembered and connect with and learn more about where we came from. This service might be the afterlife internet provider of your choice! (We’ll manage your online and social media profiles posthumously, per your pre-arranged instructions.) When he heard my idea, one friend coined it “social media for dead people”, only half-kidding.

Why I Run

WHY I RUN –  a short flight in the long run

  • by Janis Chaffin

Like several million other runners on the planet, I became re-inspired to lace the sneaks after reading Chris McDougall’s best-selling book Born to Run. Returning a sense of glee to the often arduous efforts of lugging too-heavy bodies against a lifetime of inertia and saturated fats, McDougall reminded us we used to run for fun. Before that, he makes the argument we used to run for survival, often outlasting our faster prey.

Many of the reasons why I run and haven’t stopped since restarting two years ago are, of course, personal.  Guilt and grief head the list. Also, my boss insisted I actually take a half hour lunch break instead of inhaling my food while facing desktop deadlines.  I really need to thank her for that.

At least that’s how it started – with a walk around the neighborhood, until it turned into a little prance – a chance to pretend I was a runner.  My little loop took me through warehouses into family-filled neighborhoods, past an elementary school track, down a short levy path and up by the local hospital. After the first time I sprinted the last hill, I knew this was a secret weapon, my armament against bosses, authority, anger and despair. I could run away and take a trip and see nature and pretend I was a warrior and come back different and… feel better afterwards. Head was clearer, nerves were calmer, and heart perhaps a bit more kind. I began to anticipate where next I could explore and charted my adventures, gradually lengthening the runs until a half hour run stretched into two hours.

But the secret reason why I continue running six out of seven days a week along trails, beside cars, up hills, through sloughs and on beaches, barely shod, concentrating on each footfall while looking around in awe at the sky the trees the abundance of everything… why I never want to stop is because I get to do something I’ve always dreamed of doing; I get to fly.

Say what? It’s true! Eadweard Muybridge proved it in 1878, when, according to Rebecca Solnit’s fascinating book River of Shadows, former California governor Leland Stanford hired him to photograph his trotting horse “Sallie Gardner” at his Palo Alto track to see if all four legs left the ground at once.  They did. (Apparently, the late Stanford would go to great lengths to avoid losing a bet!)

So, for every mile I run, I figure I fly a few hundred feet.  Both legs off the ground, moving forward. And so, just maybe out of every ten miles I run, I fly a mile. From here to there. In the air. How’s that for fun?!

Note: I also confess to liking the neon brightness of current running apparel and don’t mind dropping two sizes without eating less.

||: OCD and Me (repeat) :||

A memoir by Janis Chaffin

December 2016

Part I

Why do some people feel like they carry the weight of the world around and others appear to float like sprites through life? Is there a worry gene, a needy gene, a greedy gene, a God gene?

Nature vs nurture is an old debate; it was the way we learned to question whether personality traits could be modified when I was growing up. Now we ask can those pesky natural tendencies be re-engineered.

So I have to ask, is there an OCD gene? Can we test for it? Modify it? Can we change our diet and eradicate it, chemically muffle its roar, or does the answer lie in behavior modification such as cognitive and dialectic behavior therapy or the ubiquitous re-emergence of mindfulness and meditation?

To some degree, everyone carries some primal superstition that in order to protect the world, certain rituals must be maintained, such as sacrificing sheep, virgins, first born females, etc. But why does it dominate the behaviors of some and not others? Does it lessen its hold over time? Are we all born with the latent potential for OCD that only presents when triggered by a traumatic event?

What does OCD feel like? I first remember being about five and having to wash my hands three times, shake shake shake, then tap the toothbrush down on the sink three times. Always three times. If my intentions wavered during the gestures, I had to repeat them. Start over until the entire process had been perfectly executed. Otherwise, I felt an inner physical tension too overwhelming to deny.

The gestures intensified and extended during my childhood until they became unmanageable during my adolescence. What pisses me off the most about it is the time theft. I could not read a sentence without having to flip the last two words three times, unless it didn’t feel right, and it never felt right. So I’d have to repeat the magic series of rituals until some sense of well being emanated from inside me. Or else? Or else, the whole world would crumble and all those I loved most would cease to exist. Nothing less.

———————————————————————————


Part II-NEW DISCOVERIES

If you have OCD, the warning system in your brain is not working correctly. Your brain is telling you that you are in danger when you are not.

The best treatment for most people with OCD should include one or more of the following four things: A CBT intervention called Exposure and Response Prevention, a properly trained therapist, medicine, and family support and education.

Cognitive Behavior Therapy (CBT) and selective serotonin re-uptake inhibitors) drugs are first-line treatments but they take a long time and aren’t a 100% cure. These drugs target two neurotransmitters (brain chemicals) – serotonin and dopamine.

New research indicates a third neurotransmitter called glutamate could be involved with OCD also. High levels of it have been found in un-medicated OCD patients as well as in ALS and stroke patients. These patients seem to be missing the SAPAP3 gene. There are some existing drugs that have shown benefit for OCD such as Rilutek or Riluzole and memantine (Namenda®).

But a third, over the counter drug looks even more promising since it is easily available, cheap and has no side effects. It can benefit drug addicts also: N-acetylcysteine or NAC . It is used to offset liver damage caused by Tylenol OD.*

——————————————————————————

PART III

This is the state of things now. But when I was growing up 50 years ago, things were different. Growing up in the south added another element to the shame and confusion I felt when I couldn’t stop succumbing to the urge to repeat rituals almost ceaselessly.

My parents might have thought they were helping by mocking my gestures and they truly were trying to help by reading my junior high school assignments to me when I was too anxious to finish a page myself. Nowadays, neither of those family responses is encouraged.

The types of adolescent therapy that were available are laughable in hindsight. When nothing helped, I simply stopped trying to treat the condition and just lived with it. I never thought about why I suffered these particular symptoms and resisted continuing the drug treatments that were given me then (valium) because I ended up just abusing them to get high. All these years later, my condition has gotten more manageable but still persists despite attempts at self-medicating with strenuous exercise followed by libations.

After so many of my loved ones died, I became less invested in trying to protect the world. Clearly it wasn’t working. So, after a bunch of life changes, I have finally decided I want to deal with it.

Based on today’s initial research, it appears I exhibit particular anxieties associated with harm, repetition, superstition about lucky numbers and washing and cleaning. Oddly (or not), my Dad died of ALS and was prescribed Rilutek which is also indicated for OCD treatment.

Chances are I inherited some parts of my condition. I recall my Dad saying he was so hyperactive he wiggled all the screws out of his desk in grade school and it fell apart. I too am nervous and quick-twitchy in my physical responses. However, the thought of taking a drug like Rilutek doesn’t make as much sense to me as the idea of some CBT therapy and perhaps a try at the over the counter drug N-acetylcysteine or NAC.

I must confess I am still terrified at the thought of ignoring my panic. I still don’t believe it is safe. But oddly enough, I am fearless in other aspects. I guess my warning system is indeed out of whack.

Stay tuned for updates…

————————————————————————————-

*Notes from International OCD Foundation Online Research:

“When scientists compare pictures of the brains of groups of people with OCD, they can see that on average some areas of the brain are different compared to individuals who don’t have OCD. Those tortured with this disorder are desperately trying to get away from paralyzing, unending anxiety.”

Types of OCD

Contamination, Losing Control, Perfectionism, Harm, Unwanted Sexual Thoughts, Religious Obsessions (also called Scrupulosity), Physical Illness, Superstition about numbers, Washing and Cleaning, Checking, Repeating, Mental Compulsions, Collecting, ordering, confessing, avoiding

One in 100 adults and one in 200 kids have OCD which could be more hereditary than adult OCD. There are no lab diagnoses. “Research suggests that OCD involves problems in communication between the front part of the brain and deeper structures. These brain structures use a chemical messenger called serotonin.”

For various reasons including shame, misdiagnosis, denial and lack of resources or funds, treatment is usually delayed ~ 15 years.

“The best treatment for most people with OCD should include one or more of the following four things: A CBT intervention called Exposure and Response Prevention, a properly trained therapist, medicine, and family support and education.”

Cognitive Behavior Therapy is indicated before typical psychotherapy, and in particular “Exposure and Response Prevention” (ERP). By habituation, patients improve when they confront what exposes them to the behavior, refuse to give in to compulsive behavior and commit to that refusal permanently even when exposed to great anxiety; over time, that anxiety should lessen. As you are exposed to more and more information about what seem to be real threats without responding to them as real threats, you train yourself not to panic over your brain’s false alarms.

Currently, drugs that boost serotonin work in high doses over time to help OCD symptoms but all have side effects. For adults these include:

Luvox (up to 300 mg/day), Prozac (40-80 mg/day), Zoloft (up to 200 mg/day), Paxil (40-60 mg/day), Celexa (up to 80 mg/day), Anafranil (up to 250 mg/day), Lexapro (up to 40 mg/day), Effexor (up to 375 mg/day), and “Tricyclics” (TCA’s): clomipramine (Anafranil®)

For kids:

fluvoxamine (Luvox®): 50-300 mg/day, fluoxetine (Prozac®): 10-80 mg/day, sertraline (Zoloft®): 50-200 mg/day, paroxetine (Paxil®): 10-60 mg/day, citalopram (Celexa®): 10-60 mg/day, escitalopram (Lexapro®): 10-20 mg/day, clomipramine (Anafranil®): 50-200 mg/day

New research is showing glutamate is involved with at least some aspects of OCD (see below). But these drugs must be supplemented with behavior therapy (CBT, etc)

NEW DISCOVERIES:

CBT and SSRI (selective serotonin re-uptake inhibitors) drugs are first-line treatments but they take a long time and aren’t a 100% cure. These drugs target two neurotransmitters (brain chemicals) – serotonin and dopamine.

New research indicates a third neurotransmitter called glutamate could be involved with OCD also. High levels of it have been found in un-medicated OCD patients as well as in ALS and stroke patients. These patients seem to be missing the SAPAP3 gene. There are some existing drugs that have shown benefit for OCD such as Rilutek or Riluzole and memantine (Namenda®).

But a third, over the counter drug looks even more promising since it is easily available, cheap and has no side effects. It can benefit drug addicts also: N-acetylcysteine or NAC . It is used to offset liver damage caused by Tylenol OD.

Glutamate also affects depression. “There are several receptors for glutamate; a particularly important one is called the NMDA receptor. Drugs that affect these NMDA receptors have recently been found to produce a remarkably rapid antidepressant response.” Ketamine is one such drug that yielded fast impressive results but is highly addictive. Further research into this area looks promising.

————————————————————————————

RESEARCH SOURCES:

International OCD Foundation

What You Need to KNoW about Obsessive Compulsive Disorder

https://iocdf.org/

(and also Psychology Today “Problems? I Have a NAC for That”)

https://www.psychologytoday.com/blog/evolutionary-psychiatry/201201/problems-i-have-nac

Dark Side of the Sun

Shady Solar Business
A True Story by Janis Chaffin
November 2016

————————————————————

“I know of one gaming company in Los Angeles that had a stated goal of turning over 15 percent of its workforce every year. The reasoning behind such a policy was that productivity shoots up when you hire smart, hungry kids fresh out of school and work them to death. Attrition was inevitable under such conditions, but that was okay, because the company’s needs outweighed those of the worker. Did it work? Sure, maybe. To a point. But if you ask me, that kind of thinking is not just misguided, it is immoral.”
-Ed Catmull, Creativity Inc

“To deal with something unhealthy, a person needs to be as healthy as possible. That’s my motto. In other words, an unhealthy soul requires a healthy body.”
― Haruki Murakami, What I Talk About When I Talk About Running

“Pain is inevitable. Suffering is optional.”
― Haruki Murakami, What I Talk About When I Talk About Running

—————————————————————

Prologue

“Janis, where have you been all my life?”

“Right here waiting for your call, Zandra!”

That went well I thought. In fact the whole process had been surprisingly easy. Apparently solar was a booming business and I had gotten in at just the right time.

This would be my first full-time job with benefits in over eight years. With my opportunity funnel shrinking from top-tier management to minimum wage sales, I was grateful for a chance to make some real money again. SolarCity was sort of my Hail Mary career lob.

Every company has it’s own aura and allure. For me, the allure of working for SolarCity was Elon Musk and alternative energy at it’s most funded – the best of all worlds. I knew the odds of enduring and succeeding were slim but I found myself buying into Zandra’s cheerful reality distortion field, agreeing that it would be easy to stalk shoppers in Home Depots and book at least one appointment every four hours, eight hours a day every week, month after month. And not to worry, I would never have to stay in stores longer than that, I could get promoted to go into homes and close leads set by people like me. “That sounds easy huh? But what we really want are people who think one an hour is doable.”

Despite repeatedly asking about upward versus outward attrition ratios, SolarCity squirmed like mercury starting with Zandra who instead asked “You do want to be promoted, don’t you?”

It seemed one metric was a fact: you lived or died by how many of your leads closed each month-in other words, how many out of the thousands of people you talked to actually agreed to schedule an appointment to meet with a solar professional, and were actually qualified as far as electric rate, roof type and sun exposure, and then actually kept the appointment and finally, actually signed up for a solar installation.

There was one catch: you weren’t allowed to close your own leads, just generate them. You depended on someone else to go close the leads you set. You were paid commission for each installation but it could be taken back if the customer was disqualified for any number of reasons such as inferior roof, bad credit or sudden lack of interest (yelp reviews sucked). So you lived or died by metrics you couldn’t control.

So what. I knew I could sell and, bolstered by a naïve sense of self-confidence, I gave myself at least a year there. Because I had been successful at the Monterey Bay Aquarium up-selling promotional plush sea animals to giddy and willing tourists, I planned to be among the promised majority who were promoted within six months – usually more like three or four, swore Lance, my boss-to-be.

Chapter One – August 10-September 1, 2015

“Payment Declined: See Manager Inside”. Not a good start. I needed to fill the tank to get to my first day of training in Morgan Hill, an hour away over the infamous Highway 17 “death track” that connected Santa Cruz with the rest of the Silicon Valley.

After a few calls to my bank, I discovered my account had yet again been a victim of fraud and the bank had terminated my debit card for my protection. But it seemed they hadn’t let me in on the plan yet. Luckily, I had my Auntie card (another debit card linked to a savings account with my Aunt’s dwindling legacy funds). Gassed and ready, I started the drive in my shabby-mobile to begin the first day of my new career as Field Energy Specialist for SolarCity. I was 58 years old. To be clear, I was a very fit 58 because I obsessively ran every day everywhere; I even ran my errands. I picked up that habit about 13 years ago and have been deeply addicted for the past four years.

Early, as always, I arrived well before 9am. My new boss, Lance, zoomed in a few minutes after the hour. He was about 30, tall and had piercing blue eyes that I remember locking gazes with during our interview stare-down-after he had asked “You do want to get promoted, don’t you?”

He congratulated me, all smiles, and handed me a shiny new Surface Pro 3 with my name attached to it. Wow. I had arrived! He then began the corporate download. Afterwards, our small orientation group (me and another younger woman) began on-line training with scripts for pitching solar and tools for looking up rooftops. We were taught to build the pain of our local PGE utility company’s pricing tactics and the excitement of a cleaner, more affordable option without giving away too much information. We were even coached on the inflection of our voice: drop at the end – insist instead of ask.

I flashed back several years to my twenty or more identical retakes of a local commercial with the director pleading with me to go down at the end of the sentence not up and me, dressed in an equestrian suit, holding a riding crop promising I’d nail it this time and, again, I perversely inflected up on the name of the realtor-“Where can you find a home with room for horses? Sherman and Boone.”

Over time, I realized that my own stubbornly diametric tendencies pulled me towards the exceptional while pushing me towards sabotage. Self-destruction was like a dare. I didn’t need to emotionally invest in this company or that opportunity. I could still prosper and beat the odds, I just had to keep working.

Now I wonder if any of us actually have a choice about what we invest in emotionally. Is belief optional? I look back and ask could I have given more, committed more and tried harder? I don’t think so. I ran around neighborhoods with my opp pad and pencil on my evening jogs asking people if they’d considered solar. My friends ducked in Home Depots (and even socially) when they saw me coming to avoid committing to appointments.

And yet, I never gave up my grandfathered Anthem pre-Obama care private pay $321 a month health insurance despite getting full coverage under SolarCity’s health plan. All in? I guess not. Even then I didn’t totally trust or believe in them.

For three days, I commuted back and forth to the modest office and warehouse in Morgan Hill, only to slide into a tiny cubby and take online training courses through headphones all day. Every few seconds the giant door between the office and the solar panel warehouse would open then SLAM shut as workers came and went. BANG! It was intense but no one noticed. I finally propped it open for a while. The next morning, the door was shut again and as people entered and exited, it resumed slamming every few seconds. Turns out, I could have just taken the training at home, Lance tells me at the end of day three.

By day four, we were deemed releasable into Home Depots and Best Buys, fully trained and pumped with solar excitement. Each of us had our own reason for joining the solar crusade and SolarCity did a good job of engaging our “why”s. We would have to punch in and out each day, but Lance assured us, we would get our full base pay of 30k a year (or 14.43/hr) plus uncapped commissions.

Determined to hit the ground running, I crushed my first day. I talked with hundreds of Home Depot customers with fearless conviction and infectious enthusiasm. By day’s end, I had bested my two more veteran workmates, and amassed a record number of appointments – seven. No one had ever gotten that many on his or her first day. Wow. A solar sales superstar was born!

The entire rest of August, I led the Salesforce dashboard in appointments. Soon, I experienced the giddy rush of seeing my appointments close. But for a technical glitch that prevented me from entering my first appointment on my first day, I had achieved ten closes in my first month and was on the fast track to promotion. We called appointments “Opps” and closes “CW”s or “Closed Won”s and ten closes for two months in a row was the current requirement for promotion, according to Lance.

Day after day, I was praised by my boss and claimed the MVP prize and points for most opps. We would receive frequent emails from Lance challenging and incentivizing us and sometimes admonishing us if we fell short. I won all sorts of promotional “spiff” prizes and cash. It seemed almost too easy.

We were measured by opps set and CWs. We had to set a minimum of 30 opps a month and two had to close each month to keep our jobs. Otherwise, we would be put on a verbal warning for a month and if we didn’t make our goal, we were put on a PIP (Performance Improvement Plan). Failing that, we were terminated. Our ranking was stacked for all to see. We knew who was doing well and who was in jeopardy. During my first month at SolarCity, two FES team members were let go for failure to meet their numbers. No one on the team had been there for more than seven months. No one had been promoted in that time.

I knew I would be promoted. I just didn’t know what I wanted to do: promotions, non-profit “sun-raising” or some other marketing position. I didn’t especially want to become FEC (Field Energy Consultant), the ones who closed our deals, because they weren’t paid any more base salary, got no overtime as salaried employees, and didn’t receive commissions until much later in the installation process. The payouts were larger, but longer coming and the hours seemed endless. They were required to run opps from 8am to 8pm each day according to what we scheduled for them. During my first month, I noticed none of the FECs took a single day off. Often, we would book an appointment at 8pm that day, and an FEC would be obligated to be available if we assigned him or her to the opp unless they were already running another opp.

Surely that isn’t our only promotion choice, I thought! Now I question if I was too desultory; would anything have been different if I’d fully committed to the FEC path to promotion and embraced the challenge of non-stop on-call 12/7 drive-a-thons.

For a green energy company, we seemed to consume lots of fossil fuels driving from appointment to appointment alone in a company car sometimes traversing as many as 300 miles in one day. Each person. Times thousands of persons driving those little green and white cars around 20 states and counting.

Elon Musk has achieved the status of legendary visionary despite much skepticism. His mission seems to be saving the world or at least a particular portion of it, either here on Earth, or more likely, on another planet after we trash this one. He’s managed to buy an elite electric car company and design rockets that can be re-used and cost a fraction of what NASA spends to send one up only once. And ten years ago, when his hippy cousins Pete and Lyndon Rives decided to form a solar company at a Burning Man festival on July 4 2006 (or 2007 depending where you look on the website), he once again kicked in funding. As kids, they’d played together at being entrepreneurs and ruling the world while I’d played at being Tarzan alone down by the wooded creek bed in my secluded neighborhood.

The SolarCity culture was an odd combination of over-zealous, over-achieving data-driven management and attractive young idealistic neophytes who had little sales experience and felt lucky to have a decent sales gig right after college. SolarCity had its own internal TV station and would broadcast almost daily inspirational shows featuring various luminaries in the upper echelons of management. “One Team One Dream” was the manic slogan that our fearless leader rallied us behind.

I discovered that SolarCity was a dynamic company and was constantly adjusting its policies. Although the company had what seemed to be an excellent corporate  infrastructure and leading edge operations, it still struggled to achieve its goals.  So, what was a fact last week was not the way it worked this week. What was written in one place did not match the policies practiced in another. Despite being a total obsessive-compulsive control freak, I decided to just roll with it and let myself adjust as needed. I wanted to succeed and to like SolarCity and in fact did like the company, at least in part.

What did a typical day consist of as SolarCity Field Energy Specialist? My eight hour day started at 8am. I would immediately clock in at Home Depot, then set up my podium if it wasn’t already standing from the night before. Next, I’d check emails and texts if I hadn’t already since they arrived day and night on my personal phone. Then I’d usually check the Salesforce dashboard to see how I stacked up against everyone else and if I had any site visits today. Next, I set up my tablet to be selling-ready with the solar roof lookup and Salesforce lead gen forms and PDFs with Talking points. At first, we didn’t carry our tablets throughout the store but policy shifts mandated we carry all our tools with us as we walked the isles. If store traffic was heavy, I’d stay at the podium which was usually located near one of the entrances.

Before the Home Depot greeter showed up at 10, I could greet, help folks find things and pitch solar all at once. Then, after a fashion, I’d detach my tablet from its power supply and keyboard and wander the isles looking for lost souls to help and pitch to. We had a rigid dress code but the climate in Home Depot was controlled from a location in Atlanta so air conditioners would gush cold air blasts down from evenly spaced locations through out the store, resulting in me being cold all the time and display signs flying through the air.

We were trained to approach shoppers and ask if they knew about SolarCity and our free panels. I disliked this invasive hard sell approach and opted for the customer service approach. It worked well for many months. Sometimes I’d spend more than the recommended amount of time helping someone I knew wasn’t qualified for solar rather than “pitch ‘em and ditch ‘em”. I sometimes ask myself was I just cowardly or considerate. Both probably. I noticed once I started feeling apologetic for pitching to people, it became almost impossible to do the job properly.

If we worked with other FESs, our strategy would shift to taking turns walking and standing by the podium or taking turns pitching from the podium if we were too pooped to take a lap. At times, against all policies, there would be as many as four SolarCity employees in the store at once.

Home Depot is a big store with an upstairs appliance section and a large outdoor garden section. A “lap” around the entire store could take almost an hour if it was busy and people were engaging with us.

We were encouraged to take frequent coffee breaks but we didn’t have an office or break room to call our own. I usually just sat in my car unless it was too hot outside. During one break, I counted the number of steps it took to walk from one side of the store to the other. And so the day would slowly go. Surges in traffic would cause excitement and panic in equal parts but after about 3pm, it was usually a ghost town.

My “lunch” would consist of either a run through nearby scenic Capitola Village or a few quick laps around the parking lot, depending on whether I thought my boss was due to visit or if I needed more opps. The work itself was not hard. Lance was the first to say, it’s all mental. Indeed. It takes courage to keep asking everyone after being rudely rejected several times in a row. But it helped to have physical stamina to stand on hard concrete floors all day.

If I engaged with an interested customer, I’d always feel the anticipation as I moved through the pitch to ‘the ask’. If I could get their address and the internet worked well enough to allow me to look up their roof and it was a good one for solar, I still had to convince them to let us visit them in their home.

So often they needed to consult with their husband/wife first, or said, ‘do you have a card?’ or ‘you’re here all the time I’ll stop back by’, ‘I’m too busy today’, or ‘just call me’. None of those responses would keep us employed, so we had to pin them down to an appointment time, ideally that same day. And that was always the hardest part. Try to ask too quickly, and they smelled greed, too slowly and some interruption or change of heart usually ripped the opportunity away at the last possible second. The timing had to be perfect and the universe had to be smiling a little. The near misses were heartbreaking but after a few months, I just shrugged and regrouped for the next free-fall on the Solar Coaster ride.

The teeming consumer sea of humanity sometimes became unbearable. Wave after wave of similarly camo-clad, baseball-capped, balding big-bellied middle aged middle Americans would pour in, all looking alike to me; I couldn’t tell who I’d asked and who just looked like everyone else I’d just asked. I hated those days and made an effort to remember eye color if not tee-shirts sporting Giants, Raiders, Warriors or 49ers logos. Because it was after all a mental game, nothing else.

Despite valleys of doubt and fatigue, I usually kept my momentum up throughout the day and sometimes even finished strong with a last minute ‘walk-up’ as a reward. There is no greater manna from heaven than a walk-up, but as odds have it, most walk-ups (those who actively sought our services) were not qualified for an appointment, much less for actual solar panels on their roof.

Just how desperate I was to pimp my numbers dictated whether I would sign this unqualified opp (or ‘flopp’ as I called them) or whether I’d say, sorry. I was also still learning and erred on the side of optimism. I’d add notes to the opportunity page like: ‘This is a long-shot, but customer deeply loves Elon Musk and it is his dream to go solar. Let’s see if we can help this kind fellow go solar despite the odds!’ I now understand how irksome these bookings were to the FECs who had to pointlessly run them.

My day was made if I booked a ‘same-day’ who had two or three residential properties all with great roofs and high electric bills. I’d watch the dashboard during the appointment to see if the FEC closed any of them and jump for joy when I saw one or more CWs next to my name for the day. Solar Coaster!

Chapter 2 – September 2015

I was off to another great start in September. The RSM Justine stopped by to introduce herself and invite me to a top performer BBQ; she was excited and couldn’t wait for me to become an FEC. Several of the FECs vied to take me to lunch almost daily on SolarCity’s dime and time and Lance was paying the tab for my expensive Saucony running shoes. We were all doing the SolarCity fist pump. Most importantly, I had filled my pipeline with bookings from late August extending into September and was daily booking new opps at a record rate. I was on track for 50 opps and 10 CWs that month.

However, instead of appointments closing, the customers were canceling, or worse, “porching” the consultants (not there) on their visits. My closes dropped from nine (really ten) in August to merely three in September. So much for my fast track to promotion; I would now have to reach 10 CWs another two months in a row. It was the first time I had to deal with not doing as well as expected and the vibe changed ever so slightly. Worried I might just be a one-month wonder, my peers and superiors seemed a little more cautious about doing business with me – a little less willing.

My situation was not unique; it turns out September had been the worst month in company history for cancellations with over 50% falling off. A crushing blow followed, when SolarCity had to shut down all of its solar operations in Nevada due to a contentious ruling by their Public Utilities Commission making it too expensive to go solar. It was becoming apparent that the solar business might not be as booming as it had seemed just a couple of months earlier. Timing is everything.

After much speculation, it was decided by senior management that as a company, SolarCity had to emphasize different business models and approaches. We were promptly retrained. Our lead gen tools were modified so we would no longer be able to choose who we wanted to run our opps. A smarter algorithm would choose for us. I remember cringing as I entered opps into our Salesforce backend, crossing my fingers it wouldn’t be one of the “dud” closers who never managed to successfully close any of my opps. Sometimes, it seemed these FECs didn’t even actually go to the visit Why, I wondered…

Chapter 3 – Ten Years Earlier – October 2006

Turning in my E-mu Systems keycard badge was probably the hardest part of my departure after 30 years of developing sounds and managing digital synthesizer projects. I’d advanced from circuit board solderer to Sound Design Manager and from youth to middle age without needing to apply for a job or ask for a raise. I’d made enough doing what I loved to buy a house in Santa Cruz in 1999. After looking at one of my paychecks, I remember my Dad once remarked that he hoped E-mu never closed down because I’d never find another job that paid as much.

And now the company was shutting it’s doors in what was later termed the Big 2006 Recession of Silicon Valley which preceded the bigger financial upheaval of 2008 when Obama bailed banks out of their criminal loan fiascos.

My Dad died in 1998 so he never witnessed any of that. Nor did he get to see me buy that 120year old fixer. I missed his opinion, but doubted he would have approved the risk. And yet, it’s been a great house so far.

I think of my Mom and Dad as long-suffering yet buoyant spirits. My Dad was a WWII tank driver on Omaha Beach. He taught himself jewelry and became a gemologist to put me through the finest schools. My Mom fell in love with him at first glance and they married at 18. Her family was disrupted by her Dad’s infidelity and the eight kids were dispersed to live among relatives after he died. She stayed with her Mom when they moved from their family farm homestead into town next door to my Dad’s family.

My parents survived 59 years together. They ran a jewelry business in our home and always bent over backwards to accommodate their customers, evenings, meals, weekends, whenever. They believed working hard was its own reward. Part of me still wants to believe that. I was their only child and they frequently reminded me they had to try for sixteen years just to have me. Mom nursed Dad through ALS. After his death, I returned to California and left her alone to grieve. She became ill and when her hip spontaneously broke (FOSOMAX?), her life upended. Since I didn’t want to return to live with her, she had to sell the house my Dad built and move into assisted living with her favorite but bossy older sister. I swore I would never put her in a home and then I put her in a home. A very nice one, but still… She transitioned from a demure wife into a self-sufficient and gracious widow because she willed herself to surmount any and all obstacles. And now she was again selflessly helping will me through my hardships, telling me to “Take this opportunity to try something you love, even if it doesn’t make you any money.”

Following my Mom’s unexpected words of empowerment, I pursued my dream of acting full force and accepted a job acting all summer at the Monterey Bay Aquarium for Louis Valdez’ son Keenan from El Teatro Campesino. My dream came true. Three times a day, I danced and sang with two others to a precisely synced original soundtrack while changing roles and outfits from Surfer Dude, to Country Bumpkin to City Gal to, yes, a full-suited sea otter named Ollie, who pulled sea gull, turtle and fish puppets out of her belly one at a time.

Oh my, it was delightful. And it changed my life forever the day I saw a real baby sea otter swim with its mom into the tide pool just beyond the outdoor deck where we performed. The pup didn’t make it and I began volunteering with the Aquarium’s Sea Otter Research and Conservation program. I’ve been helping care for stranded and injured pup and adult otters for almost ten years and it’s the real reason I want to sell solar.

Chapter 4 – January – June 2015

I was working two part-time jobs anticipating the imminent ending of one. It had been a tense bad fit; an ultra-conservative little telescope company had taken a chance on me after E-mu folded and the summer otter-suit gig had ended. EDD had actually paid me to go to school to learn web computer systems and I had spun that into a web admin job. But we never really got along. As soon as they could hire my replacement (nearly seven years later) they laid me off. I’ll never forget how I felt clearing out my desk and being escorted from the building while the rest of the team was strategically in a meeting. Ashamed, angered, afraid.

I had reached out to SolarCity once before and started to reconsider it again since it paid about 50% more than the job I had now. I loved being a sales associate for the Monterey Bay Aquarium Gift Shops. But the pay was lousy and the 45minute commute became almost untenable in the summer with all the tourists clogging the sleepy one lane conduit through Moss Landing. Some evenings, it would take almost three hours to get home.

Chapter 5 – July 2015

My third and final interview with the Regional Director of Marketing for SolarCity had been delayed; he had been transferred to another region and Bev, the replacement had not arrived yet.

When the time finally came to seal the deal, Bev asked me “You do want to be promoted, don’t you?” “Of course”, I answered. I then asked Bev the burning question I asked everyone: how many people got promoted versus fired-in other words, what was the attrition rate? She referred me to my manager for that answer.

Chapter 6 – October 2015

I was beginning to establish fairly good relationships with a couple of the FECs, and more of my opps were closing this month. It seemed September had been an unfortunate anomaly for the company as a whole, according to LiveTV!.

FESs are all in direct competition with each other despite all the team-building laser tag and bowling nights; the lowest ranked were the first to go. I coined us ‘frenemies’. Some of the newer FESs didn’t get it. There were fewer fist pumps. Lance was enforcing the policy that kept us all separated except to fist pump so we wouldn’t grumble too much. Meanwhile, more of our team came and went. Some were especially engaging and I made fast friends with a couple of them, carpooling to corporate events and even occasionally hanging out socially. Kyle was a sweet soul I felt I’d known forever; he left several months later. One unlikely new FES was a walking contradiction: a shy extrovert with a great singing voice who had the worst sales pitch I’d ever heard. He was also a stand-up comedian and apparently, an experienced salesman. He started a team band and let me help out a little and it was fun to talk music and synths again after so many years. But he sucked at selling solar for SolarCity. On the heels of a PIP he jumped ship to another solar company ironically. His buddy got him the job. I never knew what happened to him.

I’d watch the arc of productivity repeat itself over and over. Mostly young and earnest men and sometimes women would start off either with a vengeance and sustain it for a few months then taper off and quit or be fired. Or they would never get the hang of cold selling solar at all. It was almost never the case that an FES would start off slowly and build the skills to excel over time. The competitive, stack-ranked nature of the position as defined by SolarCity (and many similar solar companies like SunRun) made learning on the job an unlikely luxury.

Morale would devolve and the amount of downtime would increase for many and some were less honest about hours worked than others.  Once fired, there remained a permanent blight on every employment record. Should any future employer ask if SolarCity would hire their candidate again, the answer would of course be “No”.  Quite a price to pay for trying to save the planet.

Chapter 7 – Funny Business/Shady Solar

FECs lying ABOUT RUNNING OPPS, STEALING FOR SELVES-PREMIUMS, TAKING TO OTHER COMPANIES, SELLING LEADS, FECs being fired as commissions were coming due (no payouts after separation – illegal?)

REREAD JOURNAL AND EMAILS FOR DETAILS

Chapter 8 – November 2015

Lance used my commission check as an example at the November team meeting. He called us Leviathans for the mythical sea monsters. This is what you can make if you keep up your energy level, talk to everyone and book qualified opps. I’d be promoted in no time to FEC he told the team. This is what we wanted wasn’t it, he asked us.

I was leading the team. I could pick my shifts. I asked Lance if I could have Saturdays off so I could resume my otter shift so I wouldn’t lose it after nine years. He said no. I lost my otter shift and had to resort to sub status-grabbing shifts when I could to keep eligibility. But he gave me a gorgeous Nike running shirt when I had my personal best day ever booking eight opps.

Chapter 9 – December 2015

Lance offered me Saturdays off after hiring a minister who got Sundays off. But it was too late to get my otter shift back. Did he know he had orchestrated a disappointing near-miss?

Patricia, a south-county FES was finally promoted to FEC. This marked the first promotion since I started five months ago, yet I couldn’t keep track of the departures and new hires during that time.

To address some incidences of property theft-leads being stolen by former employees and sold to other companies, senior management decided we would do away with all paper notes and input our opps and leads into Salesforce directly. I made copies anyway, just in case.

The local RSM had now changed from Justine to Wendy. Lance sung Wendy’s praises. During our December Team Leviathan meeting, Lance took me aside and said that Wendy was looking for FECs. In fact, they were desperate. Now would be a good time for me to move up. He promised to sponsor me even though I hadn’t technically achieved the minimum 30 CWs with ten or more CWs each month for three months in a row (when did the quota change?), I had closed more than 30 opps and was technically qualified. I told him I was having second thoughts about FEC and was interested in other corporate jobs also in terms of promotions. He laughed and said go ahead and apply and get overlooked if I wanted to. He went on to say he didn’t necessarily want to be an FEC then CAM but it was what the company needed so he stepped up. Not to be outdone, I agreed to talk with Wendy about being promoted. He encouraged me to do it right away so I could get promoted by the first of January. It seemed like a done deal.

Wendy came to Home Depot that same day and we small-talked some. I was wearing a ridiculously festive musical elf hat and took some iPhone video footage of her wearing it. She agreed we should meet right after Christmas.

Meanwhile, I composed my first Christmas letter ever. I bragged about finally procuring a career job after years of skimping and working for chump change. I even wrote that I was eligible for a promotion.

Chapter 10 – January 2016

Lance never mentioned the FEC role again. Wendy dragged her feet about a meeting. Finally she agreed to meet and asked if I really wanted the FEC role. I was losing my voice, perhaps from the off-gassing Holiday Home Depot scented pine cones, freezing weather and blowing air conditioners all over the store as well as customers’ winter colds and flues. I said I was also interested in other options but very much wanted to own my own business from start to finish and was quite competitive. She seemed pleased by my competitiveness.

It was true, I did want to own the business from start to finish. But I didn’t like the terms of this “promotion”. I didn’t want to work twice as many hours for the same pay and I wanted set days off. In other words, I wanted a life. I got sick for three days and lost my voice entirely.

A couple of weeks later, my co-workers were all asking if I was getting promoted. Only later did I hear from Wendy that her boss wouldn’t let her promote any senior FESs because they were all needed on the floors of Home Depots. Meanwhile, new FECs were coming (hired from outside with no FES experience) and ‘old’ ones going weekly. Lance never offered an explanation why he had said one thing and she another. I felt foolish and used. I was getting a little tired of the run-around and began to doubt I would ever be promoted. I saw the inevitable arc of my own success cresting and falling, and knew it was probably only a matter of time before I’d be inched closer to the door.

But since my numbers were still good and we had too many people, he offered me four 10hour days mostly at Home Depot. That was a great deal because I was paid overtime for two of the ten hours each day and got an extra day off a week. I got along well with staff [describe associates somewhere] and came to know the store well. My customer service was unparalleled but my numbers didn’t crush for long.

Chapter 11 – February 2016

Sure enough, February was a tough month. With six months under my belt, I was tired of the same routine. Without realizing it, I was exerting less energy and effort talking to folks. In fact, some days, I’d greet customers and perform customer service, but only ask if they wanted solar after helping them find something. I wouldn’t have the heart to ask them while standing near the podium. I recall sobbing for joy when my favorite FEC closed my needed 2nd opp just a day before the month ended. As each month approached the end, we would either panic and rush in to overdrive or kick back a little depending on if we’d made our quota. And each month the same grueling ordeal started all over again.

SolarCity was continuing to have a rough time financially; numbers of installs did not meet forecast goals and costs of acquisition were way too high. In summary, business was failing. Social events, spiffs and paid lunches were cut and our every minute was watched and tracked. Lance would appear unannounced and spy on us from the second floor then call us out on our transgressions. I once snuck up behind him and caught him spying on the podium below. “Who watches the watchman!” I exclaimed. Probably not a good career move, but my bridges were already smoking if not burning.

A new division of SolarCity (Small and Medium Business) was rolled out and we were encouraged to book commercial leads as well as resi opps in HDs. Although they wouldn’t count towards our finals and we couldn’t track them to see if they closed, we were promised we would get paid. But, as always, we should focus on resi, of course. The sales lead Gene courts me and another FES and I am taken with the idea of closing big solar accounts as a career option.

Chapter 12 – March 2016

During my tenure at SolarCity, Lance hired about twenty FESs and fired about ten. Another ten quit on their own. Three of the newer FESs were fired for sexual harassment (two males, one female). Additionally, one FES was accused of assaulting a Best Buy employee in Home Depot. I was asked to testify and we reviewed the camera footage. Despite being a sexist pig, he didn’t do anything wrong in that case. He was cleared, but banned from HD and BB. He left the company for several months for greener pastures only to be allowed back into my store just as I was settling in.

Despite losing some steam, I was still making my numbers and always at least in the middle of the pack, not the lowest so as not to be fired. I was mostly biding time, tolerating the job but not enjoying it and not making active plans to go elsewhere. It is announced that SMB has been dissolved and we learn that Gene is demoted then removed.

Lance the trickster always joking- at the start of one team meeting said he was leaving us for a while and we’d be reporting to someone else for a few months. Kidding he said with a grin after watching our reactions. You never knew exactly where you were with Lance…

Chapter 13 – April 2016

‘Team, be sure to open your emails from corporate and sign the new employment agreements before noon today. This is mandatory in order for you to be paid!’ I glanced at Lance’s group text and shook my head. This was the worst blow yet. Big fanfare had preceded the announcement that in response to our requests, management was restructuring our commission payouts.

What had been a very lucrative arrangement was replaced by a much less lucrative plan. What made it unbearable was the deceptive way SolarCity promised FESs and FECs. We had been forced to watch an internal TV broadcast that assured us our commissions would be bigger and only about two weeks later on average. But we knew this wasn’t true and we knew they knew we knew and they didn’t care. It was chilling to realize how little the truth mattered to management.

New contracts were promised earlier in the week but did not arrive until an hour before the cutoff to sign them. In other words, we were unable to even review the terms of the new 30 page agreement and were given no choice; we were forced to sign under duress.

Business is still sucking. According to SolarCity Live! TV updates, there was 120% turnover in the FES role in 2015. Good grief. How do you have more than 100%? Management made a big deal about wanting to correct this number and promote from within. Nothing changed despite their official concern. At this point, my numbers are still good. Unless Lance catches me in violation of some policy or other, I can’t be fired.

During one of those seemingly endless days when I was stuck in the techno wasteland that was Best Buy, I helped pass the hours writing Haiku poetry. I no longer was very motivated, and worse, I no longer believed the company had much integrity. I’d given up otters and bonuses and the one, possibly only real chance of being promoted and had delivered the most CWs on the entire team. Where was their end of the bargain?

And then came Steven. Again. Lance re-hired the FES who was cleared of wrongdoing with a Best Buy employee although he was still not allowed back in Best Buy. Because his numbers had been good when he left, Lance catered to him and let him work only in the Soquel Home Depot, not the slower stores such as Watsonville. He was invading what had become my Alpha dog turf and I knew it would be hard to get along with him both professionally and personally.

Chapter 14 – May 2016

My numbers were still good. In fact, they had improved a bit over the past couple months. There was even more promotion talk and Wendy called me to schedule an official interview for FEC. I was excited in spite of myself. This was it. If I didn’t move up I would be forced out, so I truly had no option but to try to succeed in an impossibly difficult business role.

I double clicked the email from Wendy. ‘Sorry Janis, I spoke too soon when I scheduled your interview. You aren’t eligible for promotion until you improve your close rate. I will have to cancel the interview until your numbers improve but you are on my radar.’ Twice now, I had been bated by their promotion trap. Cancel an interview? I’d never heard of such a thing. Even Lance agreed that was ridiculously unprofessional.

“Her face looks like it melted then froze wrong.” My co-worker loved to comment on every person entering the store. He took pride in being ‘politically incorrect’. Rude and crass is a better description. Often, his comments were within customers’ earshot and frequently he would be reported to management. But he always got away with it. We were supposed to walk around and not stand behind the podium but he never ever budged from it and barked at every single person “Hey, are you a homeowner?” He would pitch the exact same way all the time with the finesse of a typhoon. His co-workers were at a disadvantage because he never let them get a word in. Remarkably, due to the sheer volume of pitches and some bizarre brand of charm, he would always do well. That’s why he got away with everything.

When he stole an opp right out from under me, I exploded. But I realized it would be me not him who would suffer. Sure enough, my four ten hour days reverted to five eights and three of the five were spent working ‘with’ Steven. My numbers plunged as did my morale. Eventually, we made our peace, however uneasy. He’d lived a very colorful and full life and seemed to know just about every Bay Area luminary from the sixties. I couldn’t resist laughing at his stories in spite of my moral aversion. It also helped pass the time.

Another FES on the Leviathan team was arrested for domestic violence, put up by boss (and me for a night) then resigned to go to sell cars after his interview was cancelled at the same time as mine. His fiance had also worked for SolarCity as part of a Friends and Family referral program. Nepotism was encouraged in this company, but she was fired quickly when she refused to aggressively sell to shoppers and decided to just sit in the break room and watch the big screen TV at Best Buy instead. He is apparently still homeless since being arrested and sleeps in his car before arriving at work every day in a three-piece suit.

Chapter 15 – June 2016

Because business was down, our quotas were raised from two to three CWs per month minimum. Commissions were non-existent although seven of my opps closed that month.

A big shake up occurred in the higher echelons of SolarCity and lots of major stakeholders were fired. Patricia, our only promoted FES was fired. Justine, the RSM and for years unbeatable, was fired. One new FES was promoted to FEC within his first month. He didn’t meet any of the requirements, but senior staff had apparently really liked the cut of his jib.

A new warehouse had opened in Salinas and we were required to make the hour drive from Santa Cruz each time we had a meeting. It was always deserted and we learned there had been a massive layoff shortly after it opened. For some reason, more and more meetings were scheduled for FES and FEC teams at the same time we needed to be out in the field getting more opps. One among many inconsistencies in policy it seemed.

Policies had always been fluid at SolarCity but lately the speed at which they changed was accelerating so quickly we no longer knew which protocols to adhere to and which to dismiss. First, we had to ask customers if they were on a discounted electric plan, then we weren’t allowed to ask. Next, we had to ask how much they spent on electric, until we weren’t allowed. We had to get email addresses for our opps to be considered qualified until we were mandated to stop asking. FECs were supposed to call the customers within 24 hours of the visit until it was decided not to call the customers at all, just to show up.

These rapid corrections were fairly transparent attempts to stabilize SolarCity’s crashing business plan but until Elon decided to begin merger proceedings with Tesla, SolarCity’s financial future looked grim.

Chapter 16 – July 2016

Wendy was married in early July and soon afterwards she relocated to the East coast. She was replaced by Penelope who brought her own regional FEC team to add to our tiny FEC team of three. Our FECs were surprised by the suddenness of the announcement. I was surprised by less and less at this point!

I was excited. I was going to Virginia to see my friends and family for two whole weeks! Lance approved my vacation time and encouraged me to relax and enjoy the vacation because I’d earned it. I told him I didn’t think I’d make my numbers for once, but would rally back in August. Since I was leading the team in sales and always had made my numbers for the past 11 months, he seemed fine with it. Sure enough, instead of the new quota of three CWs, I only got one in July.

Chapter 17 – August 2016

On my second day back from a fabulous vacation, Lance showed up and asked me to take a walk with him. He informed me management at Home Depot had reported to him my lack of effort. He told me if I didn’t make a dramatic improvement, I would need to find another job. In fact, he said, if I didn’t make enough CWs to get promoted (at least seven), I would only have a month or two. I would be “too bitter and resentful” to stick around. He put me on a verbal warning and gave me one month to improve.

This was a brutal reversal of the good will and faith he extended two weeks earlier. I led the team in closes… I knew he had some discretion about when to tighten the screws. The past few months, I had watched the former team leader linger with one or no closes and Lance never even put him on a verbal warning. Another FES had been on a verbal and failed to make his quota but was given a reprieve because an FEC stole his closes and kept them for himself as premium, higher paying opps. Yet, I was shown no such mercy. despite still leading the team in sales. For whatever reason, Lance wanted me out sooner than later and he’d rather I quit now than have to be fired eventually.

I get 5 CWs not the seven I needed to get promoted. Meanwhile, SolarCity announces merger layoffs are happening company-wide. My August commissions are about one fifth of what they would have been under the old structure.

Chapter 18 – Dark Side of Solar

Not hiring own crews but day workers
Not honoring issues with roofs (customer service bad)
– net metering 2.0
– Nevada
– PUCs raising rates
– Florida private “PUC”
– Solar Bonds
– Stock Trades
– Selling lists
– Stealing opps
– Delaying DQ site surveys
– Ubiquitous industry untrustworthy
– Lease vs buy – who makes money? (SunRun and SC etc)

RESEARCH! And also admit addressing those issues isn’t within the scope of this effort or my intentions.

Chapter 19 – September 2016

FECs were now allowed back in stores, at first to work with us, then to compete against us. A new FEC ranking system and even more knee-jerk policy shifts were implemented in desperate attempts to improve business.

FECs were being fired at an unprecedented rate. And they were taking business with them. One FEC stole a CW right from under me. When he happened to walk into to Home Depot, I called him out on it and he confessed then offered me $200 cash. I said, I would rather keep my job and he had made that more difficult with his theft. This was not an isolated incident.

Business was still drying up but I made good numbers and was off my warning. Somehow I now owed them $400 in commissions from clawbacks as long ago as last November…??

Several FESs on our team resign or get fired so now there aren’t many of us to go around and there is a hiring freeze. Suddenly Lance’s story changes to I can stay around a couple months if I want to…

Chapter 20 – October 2016

We get a new Regional Marketing Director (again!). Her name is Randi. She has been tasked with bringing the Bay Area teams up from the basement of national rankings, or else…

“Believe me, when a merger happens, you do NOT want to be in the lowest 20% of rankings. And take my word for it, you DO want to stick around after we become Tesla Energy. Exciting times are ahead. I need each of you to give me everything you have for the month of October. This is do or die.” She was speaking before the entire team, admonishing Lance and each of us. Lance begged each of us in private phone calls afterwards to give it our all for just one month to prove to Randi we were worth saving, or we would all need to find new jobs. I had a hunch that we will all be laid off soon.

“What would it take to motivate you to get seven CWs this month?” Randi is not threatening me. She is actually incentivizing me. She will give me sneaker cash each day I get 6 opps (haha 6 is no more likely than 600 most days).

“I understand you have been up for promotion twice but was given the runaround. Do you want to be promoted? I will guarantee you an interview in early November and I will coach you. But in order to be eligible you will need at last 7 CWs.”

I give it my all in October. I pitch to everyone who walks in the store. I call all my leads. I beg FECs to close my opps to save my job and I book 30 qualified opps in October. Certainly at least several will close. But instead, I proceed to have the worst CW month in my career history. Uncannily, NONE of my 30 qualified opps close…

On a whim, I apply at Sears to sell appliances. I get an interview and am hired on the spot, part time a few hours a week.

Chapter 21 – November 2016

As Lance walks in Home Depot November 1st. I shake my head “I tried, Lance.” He says, “OK, so we’re good, you know what’s coming. Randi didn’t want me to wait. She wants you on a PIP starting today. And instead of a month to improve, she has given you a week. You have to get 10 opps and 1 CW each week of the month. If you get seven CWs, you could get promoted.” Unreal, even while issuing a death sentence, SolarCity still dangles a promotion carrot.

I work as hard as I’ve ever worked for that week. I get seven good opps and expect any one of them to close. I schedule same and next day appointments and work on my day off. When the final opp of the final evening of the final week doesn’t close, I concede.

The day after Election Day of one of the most contentious and disgusting races in history, Donald Trump became our new president. I email Rod that I can meet him wherever he wants. I need to return the tablet with my name on it. He emails back that it has to be Home Depot. I don’t want to face the HD associates or my co-workers and ask if we can meet elsewhere but he says no way – company policy. He is playing hard ball. OK, I agree to meet him at Home Depot in two hours. He emails back that we can meet wherever I want in an hour.

BOSS-X
At 2pm I meet him in a Trader Joe’s parking lot in downtown Santa Cruz. It is sunny and I am wearing shorts and sunglasses. Despite trying to keep cool, I shed a tear. “This is the end. Bittersweet”, he says. I thank him for everything and tell him I hope he finds a company to work for that has integrity. I tell him SolarCity isn’t honest about opportunities to move up. He tells me not to give up on being FEC; he still thinks I’d make a good one, just not at SolarCity. I tell him I’m a bit burnt on solar, haha.

Lance then confides he too might be gone soon. I really have no idea if he is on the level or not. You just never know with Lance. We hug and drive our separate ways. No paperwork is signed, no guidance is offered. An hour later, I receive a group text congratulating me on a CW. An FEC finally closed one of my 36 qualified opps. TIMING IS EVERYTHING.

Epilogue

This was my experience at SolarCity. It might not be everyone’s but I saw enough folks go through the same cycle to believe it’s standard operating procedure to exploit gullible candidates and deceive them into believing they can succeed, and instead, to wring them dry and toss them aside leaving them, like me, feeling ashamed, angered and afraid.

Fifteen months at SolarCity and no FECs and only three FESs wished me well. I’m back where I started. One thing about the solar coaster ride, it always ends at the bottom.

Maybe things will improve after the Tesla merger. I hope so.
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